Since my last review of the George Hotel's restaurants I have visited the Garden Restaurant on more than one occasion and have had very pleasant experiences. However, when I visited recently I was very disappointed with both the food and the service.
My main course of Duck Confit consisted of a huge amount of salad leaves in a tasty dressing, but with very little duck which was shredded and mixed in with the leaves, making it difficult to find. I left half of it without comment and the waiter did not ask whether everything was OK or not. I was willing to accept that I had perhaps chosen unwisely from the menu and decided to treat myself to treacle tart. This was a very solid, almost hard, tart and was barely warm with very little treacle taste. I did eat it , but didn't enjoy it. My husband's main course of lamb and his cheese course were fine. We then decided not to have coffee as I was feeling let down.
We asked the waiter for the bill, but were left sitting at the cleared table for at least ten minutes before deciding to go tthe desk without the bill. In the meantime waiting staff were busy serving other guests and standing talking to them but studiously avoided looking in our direction. We stood at the desk for quite a while and then a waitress came up with menus and tried to show us to a table. When that was sorted out, I decided to mention how disappointed I was and she called over a Manager. The Manager explained that had I mentioned the lack of duck at the time I would have been offered more. She also said that the treacle tart was served at room temperature, but if this was the case it must have been microwaved from frozen because it was served slightly warm on the outside and cold in the middle. She took the cost of the tart off the bill.
I will visit here again as I have had good experiences in the past and I hope that this is just a one-off disappointment. I don't usually give places a second chance! I would have rated this visit poor if the Manager had not acknowledged the problems and gone a little way to addressing them.
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