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“Good - apart from.....”

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Moor Hall Hotel & Spa, BW Premier Collection
Ranked #3 of 10 Hotels in Sutton Coldfield
Certificate of Excellence
Birmingham, United Kingdom
2 reviews
“Good - apart from.....”
4 of 5 bubbles Reviewed January 5, 2014

Very helpful staff, good location, lovely building, food OK.
BUT.
1. When I entered my room it stunk of cigarette smoke. Reception arranged for some sort of air-spray but that lingered - just about better than cigarette smoke.
2. Dust in places.
3. No lifts to 2nd floor
Apart from above - adequate - perhaps I was unlucky!

Room Tip: If you have heavy cases make sure your room is on the ground floor. We were offered a porter which I...
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank John k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, January 9, 2014
Thank you for taking the time to provide your review and for your kind comments about the staff. We are fortunate to be based in such a wonderful location, set in beautiful parkland yet within easy reach of Birmingham, the NEC Group/LG Arena and the major rail and motorway links. Please accept my sincere apologies that your room smelt of cigarette smoke. We do have a no smoking policy in place and I was sorry that the smell of cigarette smoke had remained from a previous guest who had disregarded our policy. I have reported the issues you have raised with our Head of Housekeeping to ensure they are resolved and hope to welcome you back again soon.
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1,544 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (290)
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English first
Sutton Coldfield, United Kingdom
Level Contributor
186 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
5 of 5 bubbles Reviewed January 3, 2014

The title says it all my mum and I had christmas lunch at Moor Hall again this year having booked way back in July and I have to say we could not fault it, the room was well laid out and tastefully decorated plus the staff all had matching smart uniforms and were polite and efficient as ever.
We happened to be seated on the far side of the Charter suite adjacent to the conservatory which turned out to be an advantage as service commenced with our side of the room being furthest from the kitchen.
I had a melon medley to start while my mum had a prawn based dish both were excellent, the next course was a soup with curried dumpling added, I found this to be tasty and had mums dumpling as she is not a curry fan,my main course was the veggie risotto which could have not been better my mum had the traditional turkey, the vegetables and roast potatoes were cooked to perfection, the roasts were crispy on the outside but lovely and fluffy on the inside plus the vegetables were cooked so your knife cut them like going through butter but not overdone, we both had a cheese board selection for dessert which came with a small but decent selection of cheeses and grapes, this was followed by mince pies and coffee if you could manage them.

All the staff from the chap taking the coats as you went in to the waitresses and management directing operations were on top form with nothing being to much trouble, I.E. when I asked for a jug of cold water they gave me a complimentary bottle of water as no jugs were available.

Moor Hall can certainly do occasions well, in fact I have already requested a Mothers day menu for March as it will soon be here and no doubt fully booked in no time.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Boristhespider007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, January 9, 2014
Wow what a wonderful review, thank you. Christmas is such a special time and we were so pleased to hear how much you enjoyed your lunch here at Moor Hall and do hope you are able to visit us again on Mothers Day.
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Sheffield, United Kingdom
1 review
3 of 5 bubbles Reviewed January 2, 2014

Stayed here for a Twixmas break. The hotel is lovely and the facilities are good, overall we very much enjoyed our stay, including use of the swimming pool and spa. (Generally we have a soft spot for the area.)

We did run into a few problems though, the first of which was the location of our room. We're a family with two young boys (as we stated on our booking) and for some logic-defying reason they allocated us a first floor room that couldn't have been any nearer an extremely loud wedding function, including a blaring disco. The hotel seems to host a lot of functions, so be careful where they put you. We managed to get this changed, but the staff on the desk said we'd been very fortunate that we'd been able to do so. Even in our new room we could still hear the disco, but it wasn't so loud as to prevent sleep.

Someone had to come to the room to put bed sheets on a sofa bed for us, but either the room hadn't been properly cleaned or some debris came out of the bed – there were peanuts on a table and a sweet wrapper on the floor, both of which seemed to have been ignored. The shower didn't give us hot water, but as we were using the spa this didn't cause much of a problem though. Finally when we came to check out, there were several extra charges on our bill. According to the staff the website hadn't been clear on the terms of our deal (well, I'm not sure about not clear, more like not stated), and these charges were eventually removed. Generally the staff were quick to sort out the issues raised, even if they weren't the friendliest of people.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Phil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, January 16, 2014
So pleased to hear you enjoyed your stay and all the facilities Moor Hall has to offer. I was very sorry however to hear that you were disturbed by noise despite moving rooms. We do try to allocate rooms away from the banqueting suite if we can but this is not always possible especially when it is a family room. I have asked our Maintenance team to look at the shower as clearly you should have been able to receive hot water. I do hope you will accept my sincere apologies for the other issues you have raised, which I have discussed with the relevant Heads of Department to ensure further staff training is arranged.
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Birmingham, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 2, 2014

lovely quiet hotel - very large and spacious room (and bathroom) - highly recommended
Staff were extremely helpful both at reception and at breakfast - superb location - must be wonderful in the summer - I will be returning as enjoyed stay so much

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank 21maverick21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, January 17, 2014
We were so pleased to hear how much you enjoyed your stay and wanted to thank you for this lovely review. We are situated in a wonderful location set in beautiful parkland and the grounds are fabulous to walk round, particularly in the summer. Hope you can come back and see us again soon.
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Newcastle-under-Lyme, United Kingdom
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed January 1, 2014

Have just spent 2 nights (including New Years Eve) with friends, at this lovely hotel. Unable to fault it in any way. Its such an attractive hotel, and beautifully decorated for the Christmas/New Year celebrations. The staff and service was excellent, all very efficient and extremely pleasant. The breakfasts were gorgeous,(in the Country Kitchen) and also the evening meal. New years in the Charter suite was magnificent, very organised, very efficient, plenty of staff, nothing was to much trouble.Our room was fabulous, very comfortable beds, superb bathroom, everything we needed was on hand, even down to bottled water and chocolates, a lovely touch.We have been celebrating New Years, as a group,in various hotels, for over 30 years and have to say this was the best...........we shall be back!

Room Tip: We paid a little extra for superior rooms and it was well worth it.We overlooked the sunken garden f...
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sally T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, January 17, 2014
Wow, what a wonderful review! So pleased to hear how much you all enjoyed your stay and thank you for taking the time to provide your feedback. It was our pleasure to look after you and we look forward to seeing you next time you are able to visit.
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Walsall, United Kingdom
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed January 1, 2014 via mobile

Super venue
Great food really well looked after by staff
Can't fault it
The spa was also very good
The rooms were nice and have all that you need
Nice late breakfast until 1130 which helps
Lovely grounds and a nice golf course if required fiver star

Stayed January 2014, traveled as a couple
Helpful?
Thank chatty65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review, January 14, 2014
Wow, thank you for your review. It was great to hear you had such a lovely stay and we hope you will be able to come back and see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Moor Hall Hotel & Spa, BW Premier Collection

Property: Moor Hall Hotel & Spa, BW Premier Collection
Address: Moor Hall Golf Club Moor Hall Drive | Four Oaks, Sutton Coldfield B75 6LN, England
Location: United Kingdom > England > West Midlands > Sutton Coldfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sutton Coldfield
#3 Romantic Hotel in Sutton Coldfield
#3 Family Hotel in Sutton Coldfield
#3 Luxury Hotel in Sutton Coldfield
Price Range (Based on Average Rates): $
Hotel Class:4 star — Moor Hall Hotel & Spa, BW Premier Collection 4*
Number of rooms: 83
Official Description (provided by the hotel):
Moor Hall Hotel & Spa is a four star country house hotel set in parkland, yet within easy reach of Birmingham. A 2015 Certificate of Excellence winner! ... more   less 
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Also Known As:
Best Western Premier Moor Hall Hotel And Spa
Best Western Premier Moor Hall Hotel Sutton Coldfield
Best Western Sutton Coldfield
Sutton Coldfield Best Western

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