We recently used the ramada as the venue for our wedding reception, the service we received was amazing from the day we booked the wedding we had fabulous service particularly from Amy Bushell who delivered a 5* service that I could not fault, she listened to everything I asked for and made our day just perfect, on our actual day she was not available so I believe mark took over and I must say every member of staff that day was amazing and nothing too much trouble!! I couldn't have asked for more.
We stayed in a suite (105) and it was lovely, from the separate living area to the lovely bath room, sadly no extractor fans in there or windows but can't have it all, one point that was a let down was that our room had no toiletries in, and I had forgotten shampoo, so when it came to wash my hair I'd rang down only to be told there was no shampoo left? Also had to ring down for toilet roll and for tea bags milk sugar etc, not too much of an issue as they where quickly sent to our room.
House keeping came whilst we were showering the next morning do we asked them to cone back as we left the room we asked for it to be cleaned, only the bed was made, the towels we had left in the bath as instructed if we wanted new where hung up only not changed, just minor things and in no way did they spoilt our stay more of an inconvenience.
Whilst we were happy with our room other guests of ours were not so lucky and had to move rooms twice one saying their room had a strange odour.
In terms of the service we received from this hotel you could be mistaken for thinking was higher star hotel, with special mention to Amy Bushell and Mark who are credits to the event team x
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- Also Known As:
- Ramada Birmingham, Sutton Coldfield Hotel Sutton Coldfield
- Ramada Hotel Sutton Coldfield
- Ramada Sutton Coldfield
- Sutton Coldfield Ramada