Went here today for Mothering Sunday, booked a table for 12.30 as I have two small children. We ordered food at 1.10, then at 1.40 were informed they did not have the ribs my mom had ordered, what they had been doing until this time I have no idea as it wasn't very busy. My mom re-ordered and I asked for the childrens meals to be brought straight out, they arrived 10-15 minutes later and 1 was incorrect the other very poor. After another 15-20 minutes our other meals arrived (minus the re-ordered dish) upon trying my steak and ale pie I found it was frozen in the center and my brothers pie was also cold, we sent these back and complained about our experience so far.
When my moms re-order came the chips were obviously cooked in dirty oil and tasted revolting and the standard overall was very poor, after she complained to the manager he went into the kitchen and never returned, no one came to see us. The pies that came back were quite tasty but after the upset of wrong orderes re-ordereing potentially hazordous food (why were they not probing?) poor service and kids crying with hunger I had gone past it and couldn't eat. Then to top it off after no one seeing us we were given a bill for the whole amount, we got ready and I gave them the money for everything except the returned dangerous pies and said I wasn't prepared to pay for them. I have ate here many times over the years but since new management the customer service and food is way below standard I will NEVER eat here again and would advise anyone else not to.
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