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“Disappointing”

Miller & Carter Steakhouse
Price range: $0 - $40
Cuisines: Steakhouse, British
More restaurant details
Restaurant details
Good for: Special occasions, Large groups, Romantic, Scenic view, Business meetings, Kids, Families with children
Dining options: Dinner, Late Night, Lunch, Free Wifi, Full Bar, Highchairs Available, Parking Available, Reservations, Seating, Serves Alcohol, Validated Parking, Waitstaff, Wheelchair Accessible
West Midlands
Level Contributor
20 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Disappointing”
3 of 5 bubbles Reviewed June 5, 2014

Visited here for an anniversary meal as we've always had good food on previous visits, plus it is child friendly so we could take our 1 year old.

On arrival, we waited for about 10 mins to be seated but when no one acknowledged we were there, picked a table ourselves. We then asked for a high chair for our son and although it was brought over quickly, it was absolutely filthy. We used wet wipes to clean this and they were black when we had finished.

Food was of a good standard although had clearly been sat a while before arriving at our table. Service was extremely slow considering it was a lunchtime and it wasn't that busy. Took 30 mins from ordering for a dessert to brought to the table.

In summary, disappointing and we won't be rushing back.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank rdownesy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,426 reviews from our community

Visitor rating
    551
    341
    225
    170
    139
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Cannock, United Kingdom
Level Contributor
221 reviews
160 restaurant reviews
common_n_restaurant_reviews_1bd8 171 helpful votes
“Somewhat disappointing...”
3 of 5 bubbles Reviewed May 30, 2014

I had been given a gift of £40 to spend at a Miller and Carter by work colleagues and had been given good reports of the restaurants at both Wolverhampton and Sutton. We opted for Sutton as it was a little closer. We had booked for 6.30pm but due to discovering a puncture before setting off we contacted and spoke to a pleasant lady on the phone and dropped the booking back 45 minutes with no problem. We arrived at 7pm and parked up. On our way to the door we saw about 15 people stood outside and initially wondered why, as we approached we found out due to the overwhelming smell of cigarettes... horrid, so we ducked into another door which had been propped open as it was a warm evening. We made our way through a bar area to the reception desk and were greeted by the lady we had spoken to on the phone. She showed us to a nice table overlooking the lake and gave us our menus stating that our waitress would be along shortly. Unfortunately shortly turned out to be at least 15 minutes by which time I had summoned a waitress from another area to order some drinks. a few minutes later our waitress showed up and then after that our drinks, whilst apologies were made and accepted I think it poor that we had been left unattended for some 20 minutes and had I not called someone over I'm sure it would have been longer.

We ordered the T Bone steaks with accompaniments which duly arrived and looked nice but we both felt they appeared a little thin and the plates were cold and the food wasn't piping hot but was acceptable as we were hungry and just wanted to get on with it. My first mouthful of steak was disappointingly all gristle but after that the steak was ok and was cooked bang on medium as requested. Following the main course, we had a couple of desserts (Lemon Meringue Roulade and Cookies and Ice Cream) and they were both lovely and we followed them with coffees. The bill which included one round of two drinks was approaching £80 which we felt was quite expensive and whilst ok the meal was not of a standard to command £35 per head. On the way out the door we had to use was the main entrance which was now devoid of people but still stunk of stale cigarettes not pleasant at all, they really should make accommodation for smokers elsewhere as this is quite off putting.

Once again I have marked this as average, when in fact it was better than just average but not good enough to get a Very Good about 6½ to 7 out of 10. TripAdvisor needs a good category between average and very good!! If we try another Miller and Carter, I doubt we would visit here again and would probably venture to try the one in Wolverhampton.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Ian E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackpool, United Kingdom
Level Contributor
113 reviews
45 restaurant reviews
common_n_restaurant_reviews_1bd8 55 helpful votes
“Great Steaks”
5 of 5 bubbles Reviewed May 28, 2014

I had read reviews about this restaurant before we visited a few weeks ago and they were poor, however we were attending a wedding close by and this was chosen for us and we had a great time, good service and best of all the "rib eye" steak chosen by four of our group was fantastic. If you can book a table overlooking the lake you will enjoy the scenery as well as the good food. Plenty of good beers and wine at reasonable prices. Hope others get a better deal than those recently posted they may have had an off night.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Tony186332
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonya R, Guest Relations Manager at Miller & Carter Steakhouse, responded to this review, May 30, 2014
Thank you for your feedback,

I am glad to hear you had such a good experience with us, I will pass all of your comments to the necessary people.

We hope to see you soon at Miller & Carter Sutton Park.

Many Thanks,

M&C Sutton Park.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sutton Coldfield, United Kingdom
Level Contributor
199 reviews
80 restaurant reviews
common_n_restaurant_reviews_1bd8 91 helpful votes
“Lakeside View”
4 of 5 bubbles Reviewed May 28, 2014

This is not the cheapest lunch in town but it certainly has the best view of one of the lakes in Sutton Park! There is plenty of choice and not surprisingly, features steaks heavily and it's many variations....always a favourite in our house and with an excellent range of desserts.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank TonyT49er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonya R, Guest Relations Manager at Miller & Carter Steakhouse, responded to this review, May 30, 2014
Thank you for your feedback,

I am glad to hear you had such a good experience with us, I will pass all of your comments to the necessary people.

We hope to see you soon at Miller & Carter Sutton Park

Many Thanks,

M&C Sutton Park.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, England, United Kingdom
Level Contributor
137 reviews
93 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
“Steakhouse blues”
3 of 5 bubbles Reviewed May 27, 2014

Family meal. Nice waitress. Mixed starter platter was cooked to death. Dried bread,dried out calamari and burnt tortilla chips. They replaced the starter .number 2 was better.We all had medium rare steaks 2 cooked to order.1 more like medium,well the other cooked through. Sent back and replaced with perfectly cooked steak. To managers credit, without asking the 1 steak was given free charge and 4 desserts were also off the bill.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank John_D61_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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