Each year Whitbread reduce something in their Premier Inn rooms but try to charge more. The refitted bathroom at Taunton East was yet another example. Their cutbacks have seen heated towel rails removed in all hotels leaving no heating in winter - and now shaver sockets too. Apparently, according to other reviewers towels are on the decline too! Simple question Whitbread - why?
The staff were very pleasant and helpful & usual breakfast fayre the following day. But the problems, despite the best intentions of the staff, lie with huge faceless corporations that do not connect with their customers. Just look at the same corporate response to each criticism on TripAdvisor. Can nobody actually pen a personal response?
I'd simply like to know from Whitbread how it benefits customers by removing heating from the bathroom and by removing shaver sockets? That's not hard is it?
- Official Description (provided by the hotel):
- An easy drive from Bridgwater, Taunton Racecourse and the charming West Somerset Steam Railway. ... more less
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- Also Known As:
- Premier Inn Taunton East Hotel Somerset