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The Mount Somerset Hotel
Ranked #6 of 17 Hotels in Taunton
Crewkerne, Somerset
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Disappointed”
2 of 5 bubbles Reviewed March 7, 2014 via mobile

I'll try and be concise.
Suite (Ashill) very well appointed no complaints.
Staff friendly and attentive.
Food: extra little nibbles at bar etc, very good
Dinner: Starter and desert good; main course (john dorry fillets) dry and awful and offered a complimentary cup of coffee as an apology!!!
Breakfast: the 'full English' was a tale of two cities, bacon and mushroom good, eggs and sausage awful. ( overcooked eggs and cereal filled sausage.)
Would we go back? Probably not.

Stayed March 2014
Helpful?
1 Thank Sandy1941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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644 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
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English first
Torquay
1 review
2 of 5 bubbles Reviewed March 5, 2014 via mobile

I arrived full of expectations but they were soon dashed. Not that warm a welcome, could be described as pleasant if not gushing. I was shown around the spa which didn't take long. Couldn't believe that was all there was. The 'relaxation' room was like a waiting room, and there wasn't room for everybody. Everything was too cramped, especially the locker room. Hairdryer shot out only slight warm air. Treatments were good, but with products I'd never heard of. Wouldn't bother again.

Stayed March 2014, traveled solo
Helpful?
Thank Julie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minehead, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed March 4, 2014

I've been before, on a glorious summers day and I can highly recommend doing this as you get to use the sun terrace and loungers. This time a group of 5 of us went on a wet day when it was quite busy and there wasn't really anywhere to just sit and relax. Having been before I knew this might be an issue with five of us so we organised our glass of Prosecco and cream tea (part of the Travel Zoo offer we'd booked) for 11:30m and were able to have most of the chairs in the small relaxation room to ourselves. We ate lunch in the main hotel as there was much more space even though there was a wedding fair on. We all enjoyed our treatments and made good use of all of the facilities. The therapy pool was full all morning but we managed to get it to ourselves in the afternoon. The staff were great, it was clean and tidy, and when one of the sandwiches appeared with the wrong filling we were told to keep it with their compliments and the correct one would be along shortly - and it was.
The downsides were that the Experience Shower was not working properly, the lights around the foot spa and one of the taps on the foot spa were not working properly. We filled in a feedback form (Sunday) and today (Tuesday) I received a very polite email thanking me for my comments and that they will be working on the issues raised.
Overall we had an enjoyable time and I would go back on a week day in the summer with a Travelzoo voucher.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Sally P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed March 3, 2014

I booked the Travel zoo deal for my Mum for Christmas and we came to the Spa on Friday 28th February.

We were shown to the Spa and first impressions was it was very small, but didn't pass judgement as we had only just arrived. Listed below are the issues

Locker rooms

I was locker 1 which was right behind the door, a number of times I was hit in the eye by the door and in the end used to lean my body weight in it to stop people opening it quickly. We assumed that this was small as only a locker room and thought the changing room would be the bigger area to get changed

Changing room

Oh my god!! One toilet and one shower for the whole spa for ladies, disgusting especially when a number of times you were unable too use the toilet as there was a lock to main changing room door. In the end we used the men's. the shower in the men's was full of clumps of hair and the remains of a hair colour tube which I had to remove myself in order to use as no members of staff were available. The changing rooms were also not very clean.

Relaxation room

Well more like a patient waiting room!! Not enough chairs for everyone to use who was in the spa, not enough space to have cream tea or lunch without some of us sitting on the floor or eating on our laps. Garden furniture not ideal for relaxing in...where are the recliners that are used in spas.

Experience shower

This did not work!

The lighting on the floor in the area near the foot spas were broken

Treatment: Pedicure

I thought I had a 45minute pedicure but was only 30mins and was told would take 1hour for nails to dry!! I had booked for lunch in the hotel at 1230 and my pedicure ended at 11.30. Due to the drying time I went to lunch at 12.40 however when returning from lunch an hour later and removing my socks my nail polish was all damaged!! Not impressed. Also no where to sit whilst the hours drying time as all seats in relaxation room were full.

Overall
Very disappointed and think over sold and desciption not accurate. Would not recommend this to anyone it is adequate for part of a monthly gym membership but is totally Misold as a spa day. We also got locked out of the spa as were not told the code to get in the door. Had to find someone and ask...his comment "idiots they are not telling you the code". Only decent thing was the food. very glad I have not paid full spa price!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Vicky W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taunton, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed March 2, 2014

My wife and I just spent one night at the lovely Mount Somerset hotel. The room was very nice and spacious, with a large bathroom with double shower and roll- top bath.
Staff were very pleasant and the breakfast was of a very high standard.
The hotel itself is comfortable and beautifully furnished, and has a relaxed atmosphere.
There is just one negative - the spa is very small. It's well equipped with a jacuzzi, steam room, sauna, foot spas and 'experience' shower (which wasn't working properly), but lacked any space to sit and relax. We took books to the spa thinking we'd be able to lie on loungers and read between sessions but there is literally nowhere to sit, so we didn't spend as much time there as we'd anticipated. We planned to use the spa the next day too but there were so many groups of non-residents using the faculties we didn't bother which was a shame because the spa was one of the reasons we chose the hotel.
All in all we had a pleasant stay and would recommend the hotel, but be aware of the limited size of the spa.

Room Tip: All rooms are lovely. We stayed in a deluxe room. Top grade rooms have hot tubs.
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Passingthrough2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed February 25, 2014

I took advantage of the hotel's half day spa taster and would recommend it to anyone needing to relax and recharge their batteries. The treatments (massage and a facial) were lovely, and the spa facilities were bijou but very nicely done. The staff couldn't have been more welcoming or helpful and the location was lovely. I had a very nice lunch in the spa relaxation room and had a fantastic afternoon tea in the drawing room . I would love to visit again and stay over.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Ju1esW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taunton, United Kingdom
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed February 17, 2014

Booked to go with my husband to the spa for the day on Valentines day. Had a nice enough time, but very thankful that we used a voucher for this experience as I would not be happy paying full price. The house is beautiful and we were given a warm welcome. My main problem was the spa, which is just tiny with very limited facilities. There is not an area where you can just lie out on on a lounger and read a magazine. There is one small room that you can sit in (upright!) but it is where other people were eating, so not a relaxing space. Therefore, we didn't spend as much time there as we hoped, as you can only sit in a jacuzzi for so long! Had a nice cream tea back in the main house and then left. A pleasant few hours, but nothing special and I would not rebook.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank N L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Mount Somerset Hotel

Property: The Mount Somerset Hotel
Address: Lower Henlade, Taunton TA3 5NB, England
Location: United Kingdom > England > Somerset > Taunton
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Taunton
#5 Romantic Hotel in Taunton
#7 Business Hotel in Taunton
#8 Family Hotel in Taunton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Mount Somerset Hotel 4*
Number of rooms: 11
Official Description (provided by the hotel):
The Mount Somerset Hotel and Spa in Taunton, Somerset is a stunning Regency country house hotel, set in four acres of beautiful grounds. This grand dame of a building sits high upon her mount, cradled in between the Quantock and Blackdown Hills, affording guests some of the best views in Somerset. With its high ceilings, sweeping spiral staircase, opulent decor and a feeling of gentle elegance and luxury, The Mount Somerset has all the characteristics of a quintessential English Regency mansion. Well established as one of the finest luxury hotels and restaurants in the region, The Mount Somerset has won a host of awards including two AA Rosettes for outstanding cuisine and four AA stars for comfort and hospitality, making it the perfect venue for a dinner, a weekend away or a wedding in Somerset. ... more   less 
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Also Known As:
Mount Somerset Hotel
Mount Somerset Taunton
The Mount Somerset Hotel Taunton

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