I booked my two night stay from Secret Escapes. When my boyfriend and I checked in at 3PM we were told by the receptionist that our room would be ready in 10 minutes however 25 minutes later the room still wasn't ready. As part of our secret escapes deal we were supposed to be offered cream tea on arrival. This never happened, About 30 minutes later our room was ready. Our room was lovely and very clean. The bathroom was FANTASTIC and again very clean. The bath was gorgeous.
At dinner we were given the wrong menu to look at and midway we were brought the set menu and were told if we want to order from the ALaCarte menu we would need to pay more in front of the other diners... How embarrassing. Furthermore we ordered pea soup but when our soup arrived it was the wrong one and when I told the waitress she seemed disinterested and hesitant to bring the correct soup out so sensing that we said to her not to worry about it. The staff were not friendly neither professional. I feel this hotel is not value for money because the service is not very good at all.
- Official Description (provided by the hotel):
- The Mount Somerset Hotel and Spa in Taunton, Somerset is a stunning Regency country house hotel, set in four acres of beautiful grounds. This grand dame of a building sits high upon her mount, cradled in between the Quantock and Blackdown Hills, affording guests some of the best views in Somerset. With its high ceilings, sweeping spiral staircase, opulent decor and a feeling of gentle elegance and luxury, The Mount Somerset has all the characteristics of a quintessential English Regency mansion. Well established as one of the finest luxury hotels and restaurants in the region, The Mount Somerset has won a host of awards including two AA Rosettes for outstanding cuisine and four AA stars for comfort and hospitality, making it the perfect venue for a dinner, a weekend away or a wedding in Somerset. ... more less
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- Also Known As:
- Mount Somerset Hotel
- Mount Somerset Taunton
- The Mount Somerset Hotel Taunton