Nice hotel we stay there quite a lot. Turned up this time to be told there was no record of our booking. Same thing happened at the end of last year when we ended up in a depressing bandb in town.
Sophie told us once again that there was no booking in our name. This time we had paid in advance and were disinclined to take "no" for an answer. It was not until my wife suggested that Sophie check to see if there was a record of our payment. There was but the room had been allocated under a different name. Sophie said that was because we had not called the hotel direct but gone through central booking. Sophie said that she was unable to correct the original mistake i.e wrong name,with central booking, we would have to do that ourselves.
Perhaps a refresher course in staff/guest relations would be in order for Sophie.
- Official Description (provided by the hotel):
- Holiday Inn Taunton in Somerset is ideally located for both business and leisure guests, conveniently located at J25 off the M5, on the edge of Taunton near the Somerset County Cricket Ground. Taunton, nestling on the banks of the river Tone, is the gateway to Devon and half way house to Cornwall. Bridgwater, Wellington and other parts of Somerset are all within easy reach. Nearby attractions are Dartmoor and Exmoor with 14 areas of natural beauty and over 600 miles of dramatic coastline. The Holiday Inn Taunton has a Spirit club with indoor 15 metre swimming pool, sauna, solarium and fully equipped gym.This Somerset Hotel has 99 air conditioned bedrooms including wheelchair accessible rooms and 24 hour room service. Our large lounge area, which serves a wide selection of food and beverages, is ideal for informal meetings or just relaxing. (Under 12s Stay & Eat Free) With 12 conference rooms that can accommodate from 2 - 280 delegates in purpose built air conditioned rooms with high speed internet access suitable for meetings, training, presentations, banquets, weddings, reunions & parties. We also have external team build areas. Holiday Inn Taunton has ample free parking and is suitable for coaches. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Hotwire, IHG, Travelocity, Booking.com, Cancelon, TripOnline SA, Evoline ltd, HotelQuickly and Hotel.de so you can book your Holiday Inn Taunton M5, Jct. 25 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Taunton m5, Jct. 25 Hotel Taunton
- Taunton Holiday Inn
- Holiday Inn Taunton M5, Jct. 25 Somerset