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“Excellent staff”

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Holiday Inn Taunton M5, Jct. 25
Ranked #14 of 17 Hotels in Taunton
Leeds, United Kingdom
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Excellent staff”
Reviewed May 10, 2013

This hotel was booked through the Priority Club and the deal was fantastic value. Including two breakfasts the price was excellent. This combined with the brilliant staff mad it an excellent stay. Every one was very helpful, positive and friendly they are a credit to the brand. The one let down was the bed hence only four stars it just needs a new one in the room! Overall excellent value and superb staff - well done Holiday Inn.

Room Tip: Ask for the room with the upgraded beds!
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review, May 22, 2013
Thank you for such a kind review!

Hope to see you again soon.

Chris
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615 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (106)
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English first
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 9, 2013 via mobile

We stay in holiday inns about four times a month....this one is special! From the friendly staff, clean rooms and very comfy beds... It just has that little bit something else... Dinner in the restaurant was excellent......even with a coach trip in and rest of tables full, we lacked for nothing. We have added this hotel to one of our favourites! We look forward to visiting again soon...

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alabamajesus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review, May 22, 2013
Exactly what we are trying to achieve!

Thank you so so much for putting your thoughts in writing!

Really hope that we see you again soon.

Kind Regards

Chris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herne Bay, United Kingdom
Level Contributor
3 reviews
Reviewed May 7, 2013

Good value for money. Staff very friendly and helpful. Nothing too much trouble. Room cleanliness and attention to detail very impressive. Easy access from M5 and other main routes. Large lounge and dining area along with tea and coffee available without charge makes it a very welcoming hotel.

Stayed May 2013, traveled with friends
Helpful?
Thank Alandra52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review, May 22, 2013
Thank you.

Hope to see you again soon.

Chris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 6, 2013

We stayed in this hotel on Bank Holiday weekend last year owing to a last minute decision to travel to the South West and we were so impressed with the service and attitude of the staff, when we realised that we would be in Somerset again this year we made a conscious decision to stay there again and were not disappointed.

Luke met us on reception with the same friendly efficient manner he had last year and, without exception, all the staff we encountered where smiling, friendly and helpful.

The location might seem a little industrial, but once you are in the Hotel, the service and atmosphere is equal to, if not better than, any more exotic location anywhere.

Congratulations to the management of this Holiday Inn who are obviously doing something right in terms of staff morale and motivation.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ladymayb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review, May 22, 2013
Consistency is KEY!

How wonderful of you to post such a great review - and I am delighted that you have mentioned Luke. He is such a vital, and delightful member of our Front Office Team - he absolutely advocates our whole philosophy - to put you at the heart of everything we do!

Thank you so much.

Kind Regards

Chris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clackmannan, United Kingdom
Level Contributor
109 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed May 5, 2013

Having used Holiday Inns extensively, and found that they rarely merit a review as they are so similar, finding one which is just a little better is a pleasant surprise. Holiday Inn Taunton is much better than average. but there are sometimes little touches of individuality which shows there are managers who really care for their guests. Little bag of goodies when you check in fresh milk not the UHT rubbish The room was very comfortable, the food very acceptable and the general ambience was welcoming. But it was the friendly professionalism of the staff which made this chain hotel stand out from the rest. It's likely that i will stay again its much better than the Holiday inn express in exeter and i can certainly recommend this hotel.

  • Stayed May 2013, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank marcus1159
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review, May 22, 2013
It makes us all very proud that you think of us as one of the better ones! We will keep working hard though until we are the best!

Thank you so much for posting such a kind review.

Chris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 5, 2013

Stayed at the hotel due to study conference. Excellent hotel with friendly and helpful staff. The ad hoc tea and coffee available in the reception was a bonus in additon to Coffee and tea in the rooms. The hotel appearance was well maintained in keeping with the room very clean and tidy.

  • Stayed April 2013, traveled solo
    • Value
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Helpful?
Thank Alisha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review, May 22, 2013
I am so pleased to hear you make particular reference to how well maintained the hotel is.

My Maintenance and Housekeeping teams, rarely mentioned on review sites, honestly work tirelessly to keep the hotel safe, clean, and well appointed.

Even as I write this, Les is out at the front of the hotel with his bedding plants to make sure that we have a colourful show this summer, Terry and his team are also outside (it's a sunny day) re painting the Fire Escape staircases and Sarah is double checking the Public Areas with our fabulous PA Cleaners Sharon & Debbie.

Often unsung, they are all helping us make this a great hotel guests love.

They would really thank you for noticing.

Kindest Regards

Chris
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Pontefract, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 2, 2013

I spent 4 weeks in this hotel. I do not have one single complaint. Service was excellent. food was excellent. room was excellent. particular mention to Chris the Manager. a friendly and very approachable man who would do anything to help. another special mention to Connie. Meet her and you will know why.
Highly recommended experience

Room Tip: Exec rooms have the edge
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank freightliner_svg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review, May 22, 2013
Very kind of you!

Thank you

Chris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Taunton M5, Jct. 25

Property: Holiday Inn Taunton M5, Jct. 25
Address: Deane Gate Avenue, Taunton TA1 2UA, England
Phone Number:
Location: United Kingdom > England > Somerset > Taunton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 17 Hotels in Taunton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Taunton M5, Jct. 25 3*
Number of rooms: 99
Official Description (provided by the hotel):
Holiday Inn Taunton in Somerset is ideally located for both business and leisure guests, conveniently located at J25 off the M5, on the edge of Taunton near the Somerset County Cricket Ground. Taunton, nestling on the banks of the river Tone, is the gateway to Devon and half way house to Cornwall. Bridgwater, Wellington and other parts of Somerset are all within easy reach. Nearby attractions are Dartmoor and Exmoor with 14 areas of natural beauty and over 600 miles of dramatic coastline. The Holiday Inn Taunton has a Spirit club with indoor 15 metre swimming pool, sauna, solarium and fully equipped gym.This Somerset Hotel has 99 air conditioned bedrooms including wheelchair accessible rooms and 24 hour room service. Our large lounge area, which serves a wide selection of food and beverages, is ideal for informal meetings or just relaxing. (Under 12s Stay & Eat Free) With 12 conference rooms that can accommodate from 2 - 280 delegates in purpose built air conditioned rooms with high speed internet access suitable for meetings, training, presentations, banquets, weddings, reunions & parties. We also have external team build areas. Holiday Inn Taunton has ample free parking and is suitable for coaches. ... more   less 
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Also Known As:
Holiday Inn Taunton m5, Jct. 25 Hotel Taunton
Taunton Holiday Inn
Holiday Inn Taunton M5, Jct. 25 Somerset

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