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“Meeting up with friends over the Bank Holiday”

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Holiday Inn Express Taunton M5 Jct 25
Ranked #4 of 17 Hotels in Taunton
Certificate of Excellence
Wiltshire
Level 4 Contributor
40 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Meeting up with friends over the Bank Holiday”
Reviewed August 28, 2012

We chose this hotel as it was a half way point for meeting friends, the welcome was second to none, the room clean and spacious, the bathroom modern and efficient. The beds were large and comfortable with a choice of pillows.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Raskin72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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627 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (107)
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English first
London, United Kingdom
1 review
Reviewed August 28, 2012

Hotel as mentioned no face flannels ,asked at reception if it had been overlooked, but it seems they don't provide them? Just returned from the USA, even the cheapest motels provide these. Still no flat screen TV's .
Room a little small, not advised,it was a shower only room when booking .So a bit expensive.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TauntonManager, General Manager at Holiday Inn Express Taunton M5 Jct 25, responded to this review, September 4, 2012
Dear Tony

Thank you for your review of the Holiday Inn Express Taunton.
Firstly I am sorry you were not made aware that we only have showers in our rooms here in Taunton, this is clearly indicated on our website and affiliate website, as no rooms have showers here which is the same as most of the Holiday Inn Express’s in the UK. I would also like to take this opportunity to inform you that we are aware of the dated nature of the current TV units and the need to replace them. We are due to have new Flat Screen TV fitted in all our rooms in 2013.

Lastly I would like to address the issue with the Face Flannels. It is true we do not supply face flannels in the rooms however we do supply disposable face cloths at reception on request, and I apologise that the member of the team that you spoke to at Reception was not aware of this. I apologise for this and thank you for bringing this to our attention as this has now allowed us to make sure all our team are aware of this facility.

Once again thank you for taking the time to Review the Holiday Inn Express Taunton, we welcome your comment and look forward to seeing you again in the near future.

Kind Regards

Robert Holmes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, England, United Kingdom
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 27, 2012

We chose this hotel due to the proximity to the motorway and Taunton town centre which was only a 10 minute drive away.
Our room (113) was spotless clean as was the bathroom and all of the public areas of the hotel. Our bed was perfectly comfortable however the sofa bed which my sons shared was very uncomfortable, They could feel every spring, lump and bump in it which led to a sleepless night for one of our sons.
We arrived back at the hotel at just before 11pm, went to the bar to get a drink to take upstairs. We stood for a few minutes and waited for a member of staff to come to the bar but there was no-one around so we retreated to our room.
Breakfast was basic which is what I expected from an Express hotel. The staff I did encounter were plesant and friendly and were very obliging when I asked for a few more tea bags off the house keeping trolley as there are only the standard 2 bags in the room.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MissAmis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swansea
Level 5 Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed August 20, 2012

Chose this hotel as a base for a long weekend in Somerset. As always HIE lived up to its reputation. Reception staff were excellent, polite and efficient, The hotel is clean and well maintained. Housekeeping is excellent. The only problem we experienced was at Saturday breakfast when there was one (possibly a student) looking after the entire area. He obviously had other things on his mind and clearing away etc were kept to a bare minimum. After a 15 minute wait for scrambled eggs, which took three reminders from various guests, many diners gave up and settled for beans and/or sausage. Sunday was marginally better, but Monday everything was back on an even keel and there were no problems.
The hotel is next door to a Harvester restaurant, which meant being able to sit outside in the sunshine having an "aperitif" and it is just a few yards walk afterwards to the hotel.
A Holiday Inn hotel is also on the other side of this pub/restaurant making it extremely busy and unfortunately short staffing was apparent on all three days.
HIE is on a sort of commercial estate and not within walking distance of anywhere, but it is a very short drive into Taunton, not far from Bridgewater and Exmoor, so it is perfectly situated for a base.

Room Tip: 139 overlooks the car park, but can be a little noisier than 136 which looks out onto a pitched roof...
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  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank des
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Epsom, Surrey
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 20, 2012

Stayed here for 2 nights from Friday 17 to Sunday 19 August. Checked in and went to our allotted room but the key card didn't work and we were confronted by a man asking why we were trying to enter his room. Went back to reception and changed key card and went to the correct room which was perfectly adequate but not on the ground floor which we had requested. Air con was useful as weather was unexpectedly hot. Room was clean but there was a fairly large stain on the carpet next to the bed. Lots of lights but even with them all on it wasn't that light with the curtains closed - need better light for putting on make-up. Breakfast was OK but scrambled eggs were horrible - they had been out for far too long - and lots of families with noisy small children so stressful for the childfree. Went out for the day on Saturday and returned at 5pm to find our room had not been made up - called reception to be told that rooms are only visited by housekeeping once every 3 days!! There is no mention of this on the website and if there had been I may well not have stayed here. Wi-fi is free in the bar area but charged for in the rooms which seems off if they are trying to appeal to business travellers.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FionaHamilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TauntonManager, General Manager at Holiday Inn Express Taunton M5 Jct 25, responded to this review, September 4, 2012
Dear Fiona

Thanks you for your review of Holiday Inn Express Taunton and may I take this opportunity to apologise for the issues you encountered during your stay. Firstly can I apologise for the issues you had with your key card I am investigating how this happened as this seems to be a computer glitch but I have been assured that this will not happen in the future by our IT supplier. May I also address the issue you had with your room not being cleaned during your stay. Our policy is that every room is cleaned each day during a guests stay. This includes changing towels, hovering, emptying bins, making beds, refreshing tea/coffee etc. The only thing we do differently on the 3rd days is a complete bedding change, the only time this would not happen is if a do not disturb sign was hung on the door. However on this occasion it seems as this was not the case and your room was missed by our housekeeping team, for which I am very sorry and have addressed this with the housekeeping manager to ensure that this does not happen in the future. Thank you for raising the issue you had with the lighting in the rooms this will be helpfully in reviewing improvements that can be made to improve our guest experience, and I will endeavour to find a solution to this and as for the stain on the carpet I have checked the room that you stayed in and I can confirm that there is not stain present, unfortunately some marks on carpets can take two or three cleanings to be fully removed and it seems that the housekeeping team may have managed to remove this before my checking. Lastly I would like to thank you for your comment regarding the breakfast service, we are constantly trying to improve our breakfast service and your comments will help us in this effort, our eggs are cooked fresh and are only held for a maximum of 20min once cooked and as you can appreciate during busy periods it doesn’t last that long, we will review this and the way the eggs are being cooked as this may have contributed to them seeming dry and over held.

Once again I would like to thank you for all your comment and I hope that when you next visit you will see the improvements that these have helped achieve.

Kind Regards

Robert Holmes
General Manager
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Ceredigion, United Kingdom
Level 6 Contributor
127 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed August 17, 2012

Nothing has changed stayed there Monday 14th August, a really nice place to stay for a night or two. Staff are still very friendly and this hotel is spotless. Great free super fast wi-fi downstairs in the bar area too!

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol
Level 5 Contributor
83 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed August 13, 2012

I was only staying one night, and experienced a problem with the key and the door to my room. Reception staff were extremely helpful, despite needing to run up and down stairs, and after third attempt changed my room. This was on a busy evening, and a long shift.

The room itself was spotless and if I did have any cause to have a little moan it would be that there isn't a socket near a mirror, which makes hair styling a little difficult, and I had to heat up my straighteners, unplug them and then take them to the mirror. Slightly irritating. Next time will take an extension lead!

The bed was comfortable, the heating/air con easy to deal with, and the shower was fabulous - at the turn of a knob I could get the precise temperature I required. Shampoo/Body Wash and Handwash in wall-attached cylinders. Tea/Coffee but no other bits and pieces, although sign does say you can get complimentary from Reception if you've not brought your own.

Breakfast, part of the deal, is very simple. Buffet choice of cereals, fruit juice, tea coffee, little cakes, toast, small rolls, beans, sausage and scrambled egg, and hard fruit (apple etc).

A bit crowded and busy around the tables, but as someone who was eating alone it made me a little more 'invisible' as I read my complimentary Independent newspaper (found in a rack at Reception).

There is a Harvester next door, same car park, for those who want to eat. Don't know if there is a need to book, but I would suggest finding out as it looked busy.

I didn't hear any noise in the corridor when I settled down, and the motorway is far away enough not to disturb either. The next day I heard there had been a thunder and lightening storm which went from Taunton to Bristol. Don't know if it missed the Holiday Inn, but I didn't hear it! I was sound asleep :) The car park is well lit.

Absolutely spot on for female travelling alone and I plan to use again when in the area.

Room Tip: I was offered 231 - it is right next to the stairs and lift so I declined.
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  • Stayed August 2012, traveled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Jackie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Taunton M5 Jct 25

Property: Holiday Inn Express Taunton M5 Jct 25
Address: Blackbrook Park Avenue | Blackbrook Business Park, Taunton TA1 2PX, England
Phone Number:
Location: United Kingdom > England > Somerset > Taunton
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#3 Romantic Hotel in Taunton
#6 Family Hotel in Taunton
#6 Business Hotel in Taunton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Taunton M5 Jct 25 3*
Number of rooms: 92
Official Description (provided by the hotel):
Discover south-west England from the modern Holiday Inn Express Taunton M5, Jct. 25 hotel. You can make Holiday Inn Express Taunton hotel your base for exploring the beautiful county of Somerset. We're just a couple of minutes from the M5 motorway for easy access to Devon and Cornwall and 2 miles from the county town of Taunton. Park in our complimentary car park and check in to your modern and stylish guestroom. Enjoy a refreshing drink from the bar in the Great Room lounge and enjoy free Wi-Fi access throughout the hotel. Exeter Airport is 30 miles away and businesses in downtown Taunton are just a 5-minute drive from our hotel. Delegates can easily attend presentations in one of our 3 naturally-lit meeting rooms thanks to handy M5 motorway access. We're surrounded by family attractions, from the Victorian charm of the West Somerset Steam Railway to the glorious green open spaces of the Quantock Hills. Under-18s stay free when sharing a family room with their parents. We also include a delicious buffet breakfast in every room rate, so you can get your day off to a great start. ... more   less 
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Also Known As:
Holiday Inn Express Taunton m5 Jct 25 Hotel Taunton
Holiday Inn Taunton
Taunton Holiday Inn
Holiday Inn Express Taunton M5 Jct 25 Somerset

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