I visited The Plough a week ago after watching the cricket nearby, on the way to the ground I walked past The Plough, saw the board saying Somerset CAMRA cider pub of the year, and instantly earmarked it for a swift pint on return to the station. Took a while to get served as it was busy, but I noticed a female staff member at the other end of the bar laughing and talking with customers, and completely ignoring for some time the 5 or 6 punters waiting at the other end - me included.
I was eventually served by another person who was apologetic, whom appeared to be doing all the work. So I am in a nice pub, talking cricket, with real ales and 10 ciders on tap - great! Then I "tried" to get another pint, but the same female staff member was standing directly in front of me on her mobile, avoiding eye contact and with obviously no intention of serving anyone. Then a male staff member came towards me, good I thought, and he then bent down behind the bar, plugging in various mobile phones to chargers, and then walked off with several customers still vainly holding out their money.
So basically I left and got served in the pub across the road in a normal way. Perhaps I was unlucky, and clearly it's a very popular place, so for me service was [--] and £3.50 for a pint of 3.8% beer steep.
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