We got married at Bannatyne Hotel on October 6th and we can honestly say it was the best day of our lives! From the moment we walked into Bannatyne we knew it was the place for us and the fantastic service we had on the day confirmed this. Every email I sent and every question I asked (no matter how ridiculous!) was answered in full and promptly even though our wedding co-ordinator Jade must have been busy, this just made us feel even more valued and more special. We travelled down to the hotel for our menu tasting and the food was out of this world. I was a little concerned that the portions may be a bit small as is the way at some hotels now but I was worrying over nothing. The starters were just enough to fill you without spoiling the main course and the sticky toffee pudding was to die for!
We arrived at the hotel the day before the wedding and by tea time had taken over the bar but the staff weren't phased at all and continued to offer fantastic - and quick - service. The rooms for both the service and the wedding breakfast were set up exactly how we wanted them, we wouldn't have changed a thing.
Breakfast was delivered to my suite on the morning of the wedding which meant I could enjoy a relaxing English breakfast before starting to get ready.
I’d like to give a special mention to our wonderful toast master. Victoria was amazing and made sure the day went off without a hitch, she calmed me down before I walked down the aisle and most importantly made sure I had a glass of wine in my hand before telling me the wrong flowers had been delivered. Even this didn't put a dampener on the day and the room looked so beautiful I didn't care. The food was out of this world, the service was fantastic and the staff – in particular Andy, who was my personal Prosecco waiter and Jamie who put up with a lot of grief from me about his quiff! – were wonderful. Your staff genuinely seemed to take pleasure in being part of our big day. I would absolutely recommend your hotel to anyone looking for a wedding venue in the region and only wish we could do it all over again but even then I wouldn't change a thing!
The only thing that arose from the weekend is that one of our guests was in a room next to the boiler which was quite noisy and so kept them awake most of the night. They spoke to the hotel directly about this and were refunded the cost of their room in full showing what great customer service you offer.
Thank you, thank you and thank you again for giving us the perfect start to married life. We’ll absolutely be returning to Bannatyne for our first anniversary in October
- Official Description (provided by the hotel):
- Experience a unique blend of luxury accommodation, great service and fine dining with Bannatyne Hotel Darlington. Perfect for business and leisure. Each of our well appointed rooms have FREE wireless internet access and Maxine's Bar & Restaurant makes the perfect venue for meeting friends for coffee, drinks and fine food. Also whether hosting a business meeting or an exhibition, or even getting married, Bannatyne Hotel Darlington is the ideal venue to make your event a success. ... more less
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- Also Known As:
- Darlington Bannatyne Hotel