I stayed one night and the reception and bar staff really were very lovely and the rooms were clean and modern.
The serving staff however were another matter. I tried politely to get the attention of the breakfast waiter but I was snapped at and told to wait until the guy was ready to serve me as he "only had one pair of hands". not liking conflict, especially in the morning i waited until exasperated that he had gone on to serve 3 guests before me who had arrived later, I eventually pointed this out was told I would not be dealt with at all for daring to challenge him. The manager was eventually called for and he refused to believe this of the member of staff repeating that he really was very good. this was said 5 times in total until another guest intervened unprompted and told him how rude and abusive the boy had been. The manager then offered me food and drink but I was at this point too upset to eat and sitting at the reception. He did not however offer to refund me for the breakfast I had paid for but had not received.
If you want a nice clean place to stay then here is fine. If you want customer service and no conflict then maybe somewhere else would he more suitable
- Official Description (provided by the hotel):
- The hotel is superbly located in the heart of the historic market town, with ideal access to the A1 train st. and airport. Originally built in the 1600s as a Coaching Inn, rebuilt in 1893, and after a 6 million pounds sterling complete refurbishment in 2012, the hotel proudly harmonises its original features with a contemporary designer led style that reflects the hotel's personality. Boasting 83 stylish bedrooms, superior conference and banqueting suites, along with elegantly fashionable rest and bars. ... more less
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- Also Known As:
- Kings Head Darlington
- Head Hotel King
- Hotel Kings Head