Bought this as a two night groupon to take somebody away as a gift. Chosen because ad looked great and it said it had pool/gym/spa etc, free parking, free wifi, meals and wine etc.
First impressions were good, driveway great, reception great, room just average, both nights they quibbled the deal we were on and although we stood our ground, it felt embarrassing. Breakfast very, limited (again this is only in my opinion), yes we were on a deal but it was the same for people who were not. Maybe im just being picky but if you see my other reviews I give praise and credit where its deserved. Full breakfast, no poached eggs only fried, pink sausages, no mushrooms, no hash browns, no bagels, no bread rolls, no crumpets, in fact none of the extras that you would normally have at a hotel of this standard. Basic low cost low frills budget cereal, one type of juice as the sole choice, vending machine for tea and coffee (ours was disgusting). Think ive rambled on about breakfast enough but you get the idea. On the second evening both of the tables next to ours were both complaining, one sent food back and the other had been waiting 45 mins. Our food of an evening was quite good but menu is quite limited for choice.
Pool is very small and old, gym (weights area), bit dated but functional, cardio area had all you needed but some were out of order. Now to most this wouldn't have been an issue but out of nine places we were looking at staying this one was pushing its gym/spa facilities. But they are there and are useable as long as you don't expect a lot.
Wifi was a voucher you collect at reception, you need one for each device something to note if your travelling on business and if you are there more than one night you need to go down next day for new ones. Only mentioning this as lift to our floor was out of order so the up down and being a long way from reception when you've just driven for 2 hours was a pain.
But on the whole both my partner and I said we wouldn't stay there again and both said it came across as jaded, tired and breakfast a big let down. Sorry Blackwell Grange but just an honest opinion.
Partner wishes to add, there were plenty of friendly smiling polite staff and this was a positive.
Many of the things we would have changed were nothing to do with the day to day staff.
Booking was very hard and we were led a merry dance for 3 days
- Official Description (provided by the hotel):
- Imposing Georgian Country Mansion, dating from 1700, with modern extension. ... more less
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- Also Known As:
- Blackwell Grange Darlington
- Hotel Blackwell Grange