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“Good restaurant food let down by the service.”

La Roche Restaurant
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Ranked #107 of 362 Restaurants in Poole
Price range: $34 - $48
Cuisines: European, British
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Restaurant details
Good for: Business meetings, Special occasions, Scenic view, Romantic
Dining options: Breakfast, Dinner, Lunch, Accepts American Express, Accepts Mastercard, Accepts Visa, Cash Only, Free Off-Street Parking, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Validated Parking, Waitstaff, Wheelchair Accessible, Wine and Beer
Description: Located on the tip of Sandbanks Peninsula, you couldn't dine closer to the water. With glorious views across to Studland Bay and Old Harry, the Haven Hotel is renowned for its locally acclaimed restaurant, La Roche. Recognised for excellent food in a fine dining experience, La Roche has been awarded with two prestigious AA Rosettes. Helmed by Head Chef Jason Hornbuckle, who wherever possible tries to use local and sustainable ingredients. With a passion for reducing the 'nautical miles' of seafood, from source to plate. With the sun setting over Shell Bay, there's an ambient evening feeling in La Roche. To make the most out of Dorset's seasonal produce, Head Chef Jason changes his extended table d'hote and prix fixe menus daily, offering tasty variety every time you dine. To compliment the cuisine at La Roche, we have developed an extensive list of fine wines. Head Sommelier Charles Van Wyk takes pride in personally ensuring that the cellar is a treasure trove of worldly vintages. You'll stumble across varieties that are rarely seen outside their own local markets. And because we're lovers of local, there is pick of Dorset wines.
Poole, England, United Kingdom
Level Contributor
59 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 49 helpful votes
“Good restaurant food let down by the service.”
Reviewed November 26, 2012

Sunday lunch should be a relaxing affair. A table set for 2 with both chairs facing towards Old Harry was a good start even in the squall that was outside!

We opted for The Sunday Luch; not a terribly taxing affair for any chef. The fishcake starter was light, seasoned to perfection and lighty coated in breadcrumbs. I'm not sure just how far the kitchen is from the restaurant but a little hotter would have been nice. It's a shame that the waiting staff allowed the egg to roll of the fishacke when putting the plate down; picky but .....

The roast beef and turned roast potatoes were good. Despite checking the vegetables and asking on 2 occasions for 1 portion to be served without broccoli; it was. When the vegetable dish was replaced you could see that the broccoli had just been removed as the odd bit of green remained. For someone who hates this green vegetable it was dis-appointing that the simple instruction had not been followed through, Not something that you expect from a 4 star hotel.
Interestingly some of our fellow diners were served bread rolls (not un-common) - when we asked we were told they were served with pate or soup. We watched with interest what our fellow diners ate. ... not a bowl of soup or pate in sight!! Ever felt like a 2nd class citizen??

We opted to share a sticky toffee pudding. Good but not exceptional.

We've eaten in the Harbour Heights; in fact at "The Chef Table" - Staff at The Haven would do well to see what service should be like by spending a little time at their sister hotel. It's the first time I can think that I've actually chosen not to pay a 10% service charge that was, in any event, automatically added to the bill.

    • Value
    • Service
Helpful?
3 Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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123 reviews from our community

Visitor rating
    41
    41
    15
    16
    10
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
London, United Kingdom
Level Contributor
77 reviews
65 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
“Sunday Afternoon Tea”
Reviewed November 13, 2012

Two of us visited for Sunday afternoon tea. We both live locally and came on a recommendation. The location and interior is fantastic and the views were amazing. The tea, although slightly expensive, was first class. The only criticism we could make was the service. At first it was highly attentive but then we seemed to drop off serving staffs' radar. I was missing a plate and some cutlery which I eventually got hold of once I (eventually) managed to grab the attention of one of the waiters.
Having said that, the overall experience was very good and I would recommend it. The place perhaps suffers from the fact that it benefits and relies upon from its location and views as it's main selling point. Some brush up on the quality of service might not go amiss. Simple stuff which you would take for granted at most establishments. For the prices charged you would probably expect better.

    • Value
    • Service
Helpful?
Thank jrchannon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Dirty glasses”
Reviewed November 8, 2012

On holiday in the area for a few days and was treated for lunch by my friends. (8th november). Waiter was very pleasant and soon brought our drink order. However the wine glass was dirty and so was the beer glass which was not the right glass anyway. I have a restaurant myself and clean glasses are a must . The food was very nice and service fine . We enjoyed it .

    • Value
    • Service
Helpful?
3 Thank Don C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chichester, United Kingdom
Level Contributor
8 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“menu at The Have August 23rd”
Reviewed November 8, 2012

We arranged a reunion lunch with 8 friends on August 23rd-the food served was unsatisfactory -sea bass was poorly prepared and small in size-we complained then and nothing was done or acknowledged.We then wrote four times to the hotel to complain asking for a refund and there was no reply whatsover...I do think this matchs your previously defined delineated requirement for a review. harvey is the name

Helpful?
Thank MIKCHARVEY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkshire
Level Contributor
29 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Excellent fixed price Dinner”
Reviewed October 29, 2012

We stayed for one night in the hotel & had a really excellent meal - good range of choices from the fixed price menu - my lamb & Suzi's beef main courses were fantastic. Would be a 5 but the service was a bit haphazard - the young waitress got the wine order wrong, we were brought the wrong main courses (and the manageress wasn't very friendly). Having said that, we'd recommend it - particularly for lunch or summer dinner when you can see the view.

Visited October 2012
Helpful?
Thank MesoMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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