This is my second visit & I will come back again. It's location is set on the most beautiful beach where if you get great weather you feel abroad. I personally had excellent & quick service at the terrace bar on all occasions, the lads serving especially the one chap who spoke very well provided excellent customer service. The food I ordered was great & I also tried the warmed scones with clotted cream/jam - excellent.
There was a young chap I believe to be the manager on reception who was most helpful.
I kind of understand some of the reviews & my only wish for the hotel is that they have a right good refurb done. A bit of paint & new carpet here & there doesn't really help when you are a top star hotel charging top rate prices. All the carpets need changing, all the door frames need painting/replaced not just the skirting boards.The ceiling tiles in the bathrooms need changing, the shower head needed a better clean, the head itself was floppy/broke & housekeeping need to check small detail such as 'stray pubic hairs' in bathroom. If you use the tray items, they should be fully stocked for the next day. Housekeeping surely should have a check list for all rooms & notify the hotel of any repairs required before the customer spots them. Check dirty glasses with wine delivered in room, mine had 2 shades of lipstick on it, & not mine! & generally dirty glasses. I have to be honest & say if it wasn't for the beach location/terrace/sea view rooms you would not pay the prices. To help you I would ask for either a sea view room or a refurbished room, harbour view also would be nice I can imagine with the beautiful evening sunsets, before you book (ask if the scaffolding is still up so you are not disappointed as it will obstruct your view) they should be honest & advise this before you book just as you are advised should you go abroad so that is naughty of them.
The lounge area is lovely & there is always somewhere to sit, breakfast service great & plenty of choice, lovely coffee.
As I say I will come back, it has a lovely relaxed feeling & you can potter around as you wish. I just hope one day they do find the money or whatever the reason may be, management, time etc, to give it a proper refurbishment not a half hearted one & I truly believe they would get more business out of the summer season, I know I would return then & not just the summer if it were.
Sandbanks itself doesn't have much to offer in amenities, Tesco's Express, cafe jazz by the hotel, cafe shore restaurant at the end of the road but there is plenty to do out & about/visit if you have a car.
- Official Description (provided by the hotel):
- Perched in one of England's most enviable seaside locations, the Sandbanks Hotel is a relaxed and affordable holiday destination. With direct access to the world-famous sandbanks beach - seven miles of prestigious blue flag awarded sand to get between your toes! Our popular beach-side terrace area is a place to recline with a glass of wine.Featuring well-appointed rooms that have been designed for comfort and relaxation. Many boasting either sea views or outlooks across Poole harbour. We're sure you'll agree that when it comes to family holidays, it's best to keep everybody happy. Mum, dad, teenagers, toddlers and everyone in between all need their own piece of holiday heaven. The Sandbanks Hotel is a fun filled staycation location for family seaside holidays. With dedicated children's entertainment during school holidays, an exciting programme of activities and adventure with the Watersports Academy - there are more opportunities for mum and dad to find some relaxation time. Our Seaview Restaurant boasts celebrated chefs and an enviable sea view. Helmed by Head Chef, Wayne Joyce and his commitment for creating good food with local ingredients inspired by our wonderful location. When you need a rest from building sandcastles, Sandbanks Beach Club is the perfect spot for a summertime bite. Located on the terrace, it's an easy option for lunch and dinner. ... more less
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- Also Known As:
- Sandbanks Poole
- Hotel Poole Sandbanks
- Poole Sandbanks
- Sandbanks Hotel Poole, Dorset
- Hotel Sandbanks