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“Great value”
Review of The Haven Hotel

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The Haven Hotel
Ranked #8 of 13 Hotels in Poole
Bath
Level Contributor
46 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great value”
Reviewed February 27, 2013 via mobile

we came on the groupon deal - great value and. Lovely bottle of red in the room. Beds were super comfy and we enjoyed pedicures in the spa. We ventured out on foot in the evening and tried cafe shore which was lovely. Breakfast the next day was great - fantastic selection and eggs benedict amazing! Would definitely return

Stayed February 2013, traveled with friends
Helpful?
Thank LexieBath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FJBHotels, Online Team at The Haven Hotel, responded to this review, March 6, 2013
Thank you for your review LexiBath.

Glad you spotted that deal on Groupon and visited us! We're really pleased you enjoyed your stay with us and hope you'll come and see us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,444 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (557)
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English first
Bath, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 26, 2013

Stayed four nights with friends as part of a large group over the week-end. The rooms are well positioned and of a good standard. Food is excellent and not too pricey. Bar and terrace restaurent overlook the sea and Poole Harbour/Brownsea Island.
The staff are excellent particulalry the waiting staff and the front of House. They did everything they could to make our stay memorable.
Only downside is the upstairs corridoors need decorating/new carpet and that sometimes there is just too much going on for the staff to cope with, not their fault just over committment by the management.

Room Tip: If you're going to stay then upgrade your room to a sea or harbour view with balcony. Watching t...
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DIXONS2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FJBHotels, Online Team at The Haven Hotel, responded to this review, March 13, 2013
Thank you for your review Dixons2012 and I'm really pleased you enjoyed your stay with us. I'll pass your comments on about the décor upstairs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 25, 2013

Enjoyed a two night stay at The Haven, beautiful location with views across to Studland. The staff and facilities are superb and breakfast was delicious with a wide selection to choose from. Dinner in the restaurant was excellent, service was quick and efficient. All in all, a two day break to remember.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LewisSeal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FJBHotels, Online Team at The Haven Hotel, responded to this review, March 6, 2013
Thank you for your review LewisSeal

We're really pleased you enjoyed your stay with us and we hope to see you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 21, 2013

Very dated hotel, needs a total refurb. Dirty balcony, hallways paintwork is poor and needs a good clean inc the glass doors on each floor, bathroom has a basic shower in the bath, towels were not soft, cheap, no bathrobes, slippers, plates left outside of rooms all day. If you are expecting a luxury stay think again. Restaurant staff very good and food of a high standard and spa very nice. Very disappointed with the hotel itself considering the amazing location.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 99Lewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FJBHotels, Online Team at The Haven Hotel, responded to this review, February 24, 2013
Thank you for your review 99Lewis, and welcome to the Trip Advisor community (I can see that you've only just joined).

I'm sorry to hear of the problems you had with your stay, this certainly isn't how we normally do things. If you'd like us to look into things in more detail please get in touch.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Poole hotels

Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 20, 2013

just spend two days at the Haven , what a wonderful location. surrounded by the sea, you need a car , but even if on foot the Hotel is literally on the sandy beach , and a 15 min drive to Bournemouth town centre. Lovely well kept clean hotel , great breakfasts... Friendly staff Enjoyed our stay and would definitely go back again.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gloverly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FJBHotels, Online Team at The Haven Hotel, responded to this review, February 24, 2013
Thanks for the review Gloverly. I'm glad you enjoyed you stay with us. Hopefully next time will be much warmer and you can make the most of the beach!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkhamsted
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 20, 2013

We stayed at the Haven Hotel for a short weekend break, and having visited previously we knew what to expect. This is a place which doesn't pretend to be 5 star, but considering its superb location, good facilities and excellent food is very good value overall. We made use of the great leisure facilities by playing tennis and spending time in the spa, but having had a stay of three continuous days of clear blue skies our best time was had by simply walking along the beach! We'll be back!

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crowemart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FJBHotels, Online Team at The Haven Hotel, responded to this review, February 24, 2013
Thanks for your comments Crowemart, we're really pleased you enjoyed your stay with us and we hope to see you again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wiltshire, UK
Level Contributor
60 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed February 15, 2013

I can't believe this hotel is a 4 star. It needs a HUGE amount of money spent on it to make it a 4 star.
We renamed it "Faulty towers". The hotel is dated and in desperate need of some care and attention, the public areas are dreadful, in the breakfast room there are huge areas of rust on the celling, very unattractive!
We moved rooms 4 times - the standard of the rooms are no way 4 star, the furniture is old and dated and the bathrooms have plastic shower curtians....
On the final room we moved too another problem cropped up - the shower head was broke and the water pressure was a joke!
Reported these problems and the shower head was fixed by the time we came back to the hotel.

The staff were hit and miss, Mark was the only member of this team who i felt was worth a mention, the rest need some lessons in customer service.
Breakfast was okay - no better than a preimer inn!
We did have a evening meal at the hotel, which was very nice - however very expensive...
We did use the pool area, it was okay but again needs updating.

There are better hotels in the area for sure.. There was building work taking place next door, it did not distrube our sleep but the following day i was in the lounge area and the noise did become annoying.
I did try and get the drink but the bar staff were far to interested in talking about the shift pattern!!

The only good thing about this hotel is it location, but if you are used to 4 star hotels stay clear as you will be dissapointed.....

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank NLocke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FJBHotels, Online Team at The Haven Hotel, responded to this review, February 24, 2013
Thank you for your review NLocke and we're sorry you didn't enjoy your stay with us.

If you'd like us to look into things in more detail, please get in touch.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Haven Hotel

Property: The Haven Hotel
Address: 161 Banks Road | Sandbanks, Poole BH13 7QL, England (Formerly FJB Collection - The Haven)
Location: United Kingdom > England > Dorset > Poole
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Poole
#3 Luxury Hotel in Poole
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Haven Hotel 4*
Number of rooms: 77
Official Description (provided by the hotel):
The Haven Hotel is a luxurious four-star spa hideaway. Perched at the tip of the exclusive Sandbanks peninsula in Poole and surrounded by sea and sand. With direct access to seven miles of beaches and just a couple of steps away from Purbeck over the Shell Bay chain ferry. It’s your gateway to South Coast adventure. Featuring elegant and spaciously designed bedrooms with modern creature comforts. Many of which offer ocean view balconies, so that you can embrace the sea air in your pyjamas. We believe that these naturally beautiful surroundings deserve food that’s a little special. La Roche at the Haven Hotel offers an ambient place to dine. Highly acclaimed by locals and recognised for first-class service and exceptional quality with two prestigious AA-Rosettes. Maintained by the talent and skill of Head Chef Jason Hornbuckle. When the Sandbanks sun shines, our terrace is an enviable spot for alfresco dining. You can literally hear the waves crashing as you recline with a glass of wine. Relaxation is often thought of as a luxury; at the Haven Spa we think it’s a necessity. Haven Spa is a sanctuary to unwind your mind and come to your senses. Stroll from the indoor hydrotherapy pools to the chic outdoor heated pool, complete with sea view Jacuzzi and sun lounger area. Allow yourself the luxury of a spa pampering, performed by our highly experienced and friendly therapists. We’ve chosen VOYA seaweed products to relax, beautify and rejuvenate our guests. ... more   less 
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Also Known As:
Haven Poole
Haven Hotel Poole
The Haven Hotel Poole, Dorset

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