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Haven Hotel
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Reviews (1,639)
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All reviewschain ferrysea viewpoint restaurantsteam roomoutdoor poolspa areawatching the boatsamazing locationpoole harbourold harry rocksleisure facilitiespublic areasbrownsea islandfantastic viewsbit datedsister hotelbuffet style
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1,492 - 1,497 of 1,639 reviews
Reviewed May 29, 2012

Only drawbacks at this hotel were the maitre de at breakfast, a surly chap who seemed to have a problem smiling and the bar prices which were very steep. Apart from these two points everything else about the hotel meant we had a great weekend break. The room was fine with a seaview and comfortable beds. Breakfast was very good and the evening meal was excellent. The outside pool was heated and very well catered for by attentive staff and the service at the pool bar was very good. The location of the hotel is the main selling point having panoramic views from the terrace area and sitting outside admiring the view whist enjoying a drink is a great way to chill out. Although there was a wedding reception at the hotel on the Saturday, the bar staff coped incredibly well and still remained polite and exceptionally helpful.

Room Tip: Try for a room with seaview.
  • Stayed: May 2012, traveled as a couple
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3  Thank downtozero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2012

We booked a standard double room at the Haven, hoping to have a couple of days rest and relaxation. The website showed a luxury, high standard hotel - sadly when we arrived to our room, it was a really dark, grotty room at the back of the hotel, with really old and over used carpets, furniture and bedcovers. We were totally unimpressed as the real room was nothing
Like the photos shown on the Internet. A premier inn would have been much nicer and much cheaper too. We complained and were given a free upgrade to a much nicer room with a harbour view. We were told that the sea and harbour view rooms had been renovated and the standard rooms had not been. There were still a few things not great about the nicer room - the toilet didn't flush, but overall it was a nice stay with the better room. The location is FANTASTIC with a beautiful terrace to have breakfast overlooking the sea. Breakfast wasn't great - I had a fly which had been baked on my croissant - but the views and relocation was superb.

Room Tip: Only book a harbour or sea view room, the standard double rooms are TERRIBLE.
  • Stayed: May 2012, traveled with friends
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4  Thank Em1992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2012

The positives: the location. The location. Oh, and the location.

After a dreadful week at work, there is no better way to unwind from the stresses of modern life than with a glass of wine on a fine Friday evening on the terrace on the Shell Bay side of the hotel, watching the world (well, ok, boats) go by, and the ferry gently going backwards and forwards.

Unfortunately for the Haven, there were one or two silly things that soured the experience a little. For example, the batteries in the television remote were flat. There was no shower gel in the shower. The pillows were hard and tired. Small things, that added up could and should be dealt with.

The staff were very hit and miss too. The gentleman who checked us in to breakfast was curt, bordering on rude. "Are you residents?" was our greeting on both mornings - a simple "Good morning, may I take your room number please?" would have sufficed. That said, our party was well looked after by the delightful and charming Ruth, who made sure our wine glasses were kept full.

Its a shame, because a few trivial things addressed, like simple manners and more attention to detail would have earned this review a four star review with no hesitation. C+ - could - and should - do better.

Room Tip: Essentially, you have 2 choices - a view of the car park or a view of the bay. We had a car park view, which was quiet and being north facing was cool.
  • Stayed: May 2012, traveled with friends
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3  Thank Greg T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2012

I have just returned from a two night stay at The Haven. The location is wonderful although the popularity of Sandbanks meant that it took 45 minutes to get there from the outskirts of Poole. We were lucky to be there during glorious weather which always makes everything seem much better! The staff are a mixed bunch some very good indeed, others absolutely appalling. The room we had was large, clean and well fitted out however the corridors, stairways etc are looking decidedly tired. The food was ok and as mentioned in previous reviews, bar prices are high. Overall, nice enough but really not 4 star

  • Stayed: May 2012, traveled with family
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4  Thank Susie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2012 via mobile

Lovely location, stunning day but the bar is overpriced and sadly with this part of Poole it seems to cost more for someone to serve a drink.

  • Stayed: May 2012
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Thank snickermonster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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