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Harbour Heights Hotel
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664 - 669 of 1,000 reviews
Reviewed May 14, 2014

Wow - what a view! We could have sat there all day. The outdoor patio decking area is a fantastic place to read and relax or perfect for an afternoon G&T.

We thought this would be the main discovery at this hotel but we were wrong. The food in the restaurant was to die for. The fillet steak was one of the best I have had including Nero's in Las Vegas. We ate there on both nights of our stay. Reasonable price for this type of cuisine.

Our room was facing inland and initially we thought we would be disappointed. We had a pleasant surprise. Whilst not the most glamorous decor, the room was decent, with a comfy bed and a large bathroom. The discovery here was the little touches - a tea pot with the tea and coffee tray, a heated mirror in the bathroom and a flash electric shower. Little things even some expensive hotels miss out.

The hotel is in a good location for the area. Some of the decor is a little tired but nothing offensive and generally good condition for a typical British seaside hotel. The staff seemed mostly foreign but spoke good English and we could not fault the service. Well done guys.

We intend to come back and I would recommend this hotel over and above it's more famous sister, Sandbanks.

Room Tip: Sea view rooms are great but a little pricey. You will still have a great view from the hotel bar/reastuarant/patio. Might save you a little money going inland.
  • Stayed: March 2014, traveled as a couple
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2  Thank Andy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2014

We booked our anniversary meal here with a group of 10 of our friends because the views are some of the best in Poole and it is a great place to have a drink. We waited a long time to order drinks and even longer for our food, there was a wedding at the time and the restaurant was busy, they clearly had more on their plates than they could cope with. The starters were average and when the mains finally arrived 3 of the steaks ordered were very over done, they had all ask for medium rare or rare and they were cooked through. The waiter, who was clearly stressed, argued this and reluctantly agreed to provide new steaks after a heated discussion with the chef (that we had full view of from our table), he left the chips they had ordered as sides which they ate whilst they waited a long time for new steaks. I ordered lobster thermidore, I didn't start it until the steaks went back and despite it being very expensive it was undercooked and cold inside and dry because there was so little sauce. I didn't feel like I could complain as the waiter had been so hostile about the steaks. I have no issue paying the price for high quality food, but this was awful and despite complaining we weren't offered so much as a free drink. In fact we weren't even offered any drinks unless we asked as the staff were so busy. The whole evening was awful, despite the great views outside the inside is tired and the food was terrible and for that reason I wouldn't eat here again.

  • Stayed: August 2013, traveled with friends
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3  Thank RachelsTrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2014

Went for dinner in the restaurant - ordered scallops at £12.00 and got 2 the size of a 10p piece - 2!!! Followed with a lobster at £59 - very nice but too expensive. You can pick your own lobster or crab out of the tank. The menu is fairly limited and the restaurant Manager was condescending and argumentative. The view is great in daylight. I can recommend Cafe Shore or The Edge, been to both many times and never been disappointed.

  • Stayed: April 2014, traveled on business
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3  Thank Hooper0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2014

Having just spent two nights would thoroughly recommend.Fantastic views and what turned out to be a beautiful weekend.Lovely room with stunning vista.
Disappointed by the two fire doors under the mattresses!Maybe this was in answer to the critsicisms of the too soft matress by another guest.
The food was very good,although my partners salmon fillet with a selection of bean(?) was dull and boring.One of the fish (the special )was sold out at 8pm on Saturday.My mussells and fillet were beautiful.No one checked that all was well with the meal,even Harvesters do that!We had red wine and thought nothing of it,but noticed that when another table ordered red wine they changed the glasses for red wine glasses.
It would also have been nice to have been offered a window seat with such a great view.This seems to be an issue with The Haven and here,with priority given to restaurant guests rather than hotel guests.
Would we stay again definantly,would we eat in the restaurant again?Breakfast yes,dinner probably not.12.5% discrestionary service charge was also a bit "rich".

  • Stayed: May 2014, traveled as a couple
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Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2014

On a sunny, clear day is there anywhere better to have lunch than at the
Harbour Heights Hotel. We had a very good day, the service was spot on
and the food excellent. I ordered a simple sandwich which was like a meal
in itself. The other three in the group all had something different and there
were no complaints at all. All that with a terrific view looking over
Brownsea Island made it all perfect and we will definitely visit again.

  • Stayed: May 2014, traveled with family
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1  Thank doneteaching2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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