This was our second visit to the hotel, the first being two years ago when we had a fabulous time. At that time they had a fantastic General Manager, who was in touch with his guests. It is obvious that he is not there any more, from the reception staff attitude towards the guests. The impression they give is "let's ignore the guest, they are a nuisance." That seems to be in line with the hotel's parking policy. The first thing that greets you is not someone to help with your luggage, but notices warning you that if you do not enter your car registration number you will receive a hefty fine. These notices are all over the ground floor of the hotel. If they want to stop illegal parking put up a barrier with an intercom. Oh no, that won't work, it would mean the receptionist would have to answer the phone, something they do not like doing. We rang down to reception on more than one occasion and the phone went unanswered. This may be something that the new General Manager, who I understand is starting to-day, should want to address. Also the fact that on checking in it would be nice to be offered help with your luggage, especially when you have walking difficulties, and use a stick. We went to the hotel to celebrate our wedding anniversary, which went unacknowledged by the hotel, which is not terrible, but the fact that my husband ordered flowers for me, via the receptionist the day before, in person, and they forgot, is terribly disappointing. Saying sorry is not enough.
Our room was adequate, but my booking was made only a few days before, so that couldn't be helped, and although the view was stunning, if you are visiting try and avoid the third floor rooms as, if ours was anything to go by,they are small.
As to the food,inconsistent is the word. Breakfast, if you were not on an inclusive rate, was expensive. Particularly the buffet, which was poor. However the cooked breakfast, which they now serve to you, was good. Also, providing you requested strong coffee, it was very good.
Dinner was some good, some poor, and some very very expensive dishes, especially the fish specials. Really overall not wonderful.
This hotel cannot continue to trade on the location, which is spectacular, when the staff, with the exception of two of the waitresses, continue to give the impression that they are not happy in their jobs. We felt, especially after a recent stay at a spectacularly good hotel in England, extremely let down.
- Official Description (provided by the hotel):
- Whether you're retreating for romance or overnighting on business. Harbour Heights offers boutique and stylish surroundings, paired with panoramic outlooks over Poole Harbour and beyond. Every bedroom is carefully designed for comfort with premium vi-spring beds and jacuzzi spa baths to bubble away in. Many also boast harbour views with balconies to watch the world float by. We want our guests to experience exceptional food in beautiful surroundings. To do justice to the view, Harbar Bistro offers two AA Rosette Awarded cuisine, maintained by Head Chef Loic Gratadoux. When the weather's welcoming, bask in the sunshine with a glass of champagne or light lunch on the terrace overlooking the magical harbour islands. The Harbour Heights Hotel is located just a short stroll away from the prestigious Sandbanks beach and stunning Poole Harbour. ... more less
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- Also Known As:
- Harbour Heights Poole
- Harbour Heights Hotel Poole, Dorset