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“Shauns enjoyable stay” 5 of 5 bubbles
Review of Thistle Poole

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Thistle Poole
Ranked #6 of 14 Hotels in Poole
Bristol, United Kingdom
1 review
“Shauns enjoyable stay”
5 of 5 bubbles Reviewed March 11, 2014

The hotel was very nice ,we had a fantastic room overlooking the harbour. The room was nice, clean and tidy. Nothing was too much trouble for the staff. At breakfast the staff were very polite and helpful and Bob who served us our breakfast was very polite and friendly. We will certainly be visiting again in the near future.

Room Tip: We've stayed in this hotel twice now, each time in different rooms both have been excellent but...
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shaun H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian S, General Manager at Thistle Poole, responded to this review, March 19, 2014
Dear Shaun H,

Thank you for your excellent review. It is always great to hear that returning guests enjoy their stay with us over and over again.
Please feel free to contact me directly for your next visit.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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836 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (306)
Date | Rating
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  • French first
  • German first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
130 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed March 11, 2014

Hotel surprisingly understated, with an evening approach to reception through the car park behind the hotel. The hotel's location is good, with views over Poole Harbour and Brownsea Island -- why not make more of it. The hotel is adequate in basic terms, but more could be made of it.

  • Stayed January 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank NPassant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian S, General Manager at Thistle Poole, responded to this review, March 19, 2014
Dear NPassant,

many thanks for your review.
We are trying to update the hotel currently and the back entrance is one of the areas we are looking at.
Hopefully when you visit us again you will see a difference.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport, United Kingdom
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed February 23, 2014

This hotel has the best best customer service and reception staff. They were cheerful and friendly and nothing was too much trouble. I was offered a room with a fantastic view over the harbour and I could have sat watching the boats go by all day. From the outside the hotel looks a bit dated, but my room was spotless, and I am fussy over this. Breakfast was also a plus point, nothing too much trouble and the food was well cooked, at the correct temperature and nicely presented.

Room Tip: Choose the harbour view, simply fab
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  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SJones60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian S, General Manager at Thistle Poole, responded to this review, February 24, 2014
Dear SJones60,
Thank you for your review.
It is great to hear when guests appreciate what our team members do and see how hard they work. Our location is with no doubt outstanding, on Poole Harbour, close to the beach and town centre.
Many thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Usk
Level Contributor
84 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed February 23, 2014

Surprisingly tranquil weekend stay right in the best part of Poole. Staff were so helpful that I cynically thought they had all just been on a customer service training course. Usual buffet breakfast, good parking, just the job.

Room Tip: Avoid first floor if a function is on.
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian S, General Manager at Thistle Poole, responded to this review, February 24, 2014
Dear David R,
Thank you for your review.
It is great to hear when guests appreciate what our team members do and see how hard they work. Our location is with no doubt outstanding, on Poole Harbour, close to the beach and town centre.
Many thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed February 23, 2014 via mobile

Rooms cold, tired and grubby. Breakfast service poor:
- no plates or juice glasses left at 9:30
- dirty cutlery on the floor
- no table available for 10 minutes
- offered tea/coffee but no spoons or milk.
Shame - great location / friendly staff

Stayed February 2014, traveled with friends
Helpful?
Thank Rick E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian S, General Manager at Thistle Poole, responded to this review, February 24, 2014
Dear Rick E,
thank you for your time writing this review. I have taken your points very seriously and have spoken with the Restaurant Manager, Eileesha.
Eileesha would like to apologies for the, no doubt, under-par performance on that morning and we will get back to our regular level of good service.
Please contact me directly for your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Poole hotels

London, United Kingdom
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed February 19, 2014

I stay in a lot of hotels for business, this one was pretty exceptional in terms of customer service. They we're run off their feet when myself and 2 colleagues checked in. I think I was served by kat. I did not like my first room as the bed was tiny, but kat came upstairs to relocate me to a room with a king size bed, which was fabulous, with a great view. The room was lovely and all the little extras in the room make it extra nice, the sweets and the take away coffee cups are such thoughtful touches.
Even nicer and totally unexpected was the bottle of wine and box of chocolates that arrived at our room following the move. Lovely touch.
If not located in a refurbished room you may be a little disapponted, but once all the rooms are done, will be a great hotel.
All of the staff went out of their way to help in any way, they were all so friendly, big thanks to the guys who served us in the bar whilst the football was on and the lady at breakfast who told us about brow sea island.
Parking was £5 for guests, great price.
Track express within walking distance along with several alternative restaurants and bars.
The staff really make this hotel!

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank danspetson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian S, General Manager at Thistle Poole, responded to this review, February 19, 2014
Dear danspetson,
Thank you for your fantastic review. It is refreshing to hear that, even if things aren't always right in the beginning they can be turned into a positive, and you obviously left very happy.
I have passed your comments on to Kat and the rest of the team.
Looking forward to welcoming you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed February 18, 2014

I recently had my wedding there and what a fantastic day I had. Sarah and all the staff that looked after us were great they had decorated the room lovely and the food was great to . There was a minor incident with the lift getting stuck but it was dealt with quickly and efficiently and no harm was done. I just want to say a BIG thank you to Sarah and her team for giving us such a lovely day

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sseetpea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian S, General Manager at Thistle Poole, responded to this review, February 24, 2014
Dear Sseetpea,
We are pleased that you enjoyed your big day with us and I told Sarah about your kind comments. Sarah and the rest of the team is looking to welcome you again soon.
Many thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Thistle Poole

Property: Thistle Poole
Address: The Quay, Poole BH15 1HD, England
Location: United Kingdom > England > Dorset > Poole
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 14 Hotels in Poole
Price Range (Based on Average Rates): $
Hotel Class:3 star — Thistle Poole 3*
Number of rooms: 70
Official Description (provided by the hotel):
Poole is a friendly, easy-going town, with its traditional Quay still very much at its heart. And that’s where you’ll find Thistle Poole, offering superb views over one of the world’s largest natural harbours, Brownsea Island and the Purbeck hills beyond. ... more   less 
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Also Known As:
Thistle Poole Hotel Poole
Thistle Hotel Poole
Poole Thistle Hotel
Thistle Poole Dorset

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