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“Nice weekend away with family”

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Holiday Inn Express Poole
Ranked #10 of 13 Hotels in Poole
Ipswich, United Kingdom
1 review
“Nice weekend away with family”
Reviewed July 18, 2013

Generally couldn't fault the place. Perhaps a better cooked breakfast selection would be an idea. The staff were all very nice and efficient. The hotel has a very relaxed and welcoming reception/lounge/bar area.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SimonH1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerPoole, Manager at Holiday Inn Express Poole, responded to this review, July 19, 2013
Dear SimonH1984

Thank you very much for taking the time to post your recent review on Trip Advisor. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.
I would like to thank you for your kind words regarding our hotel staff.
We really pride ourselves on providing a friendly service and keeping a very clean hotel up to Holiday Inn Express standard and I was pleased to read you found this to be the case.

We look forward to welcoming you back to our hotel in the near future.

Kind Regards

Abi Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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854 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
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English first
Denia, Spain
Level Contributor
360 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
Reviewed July 17, 2013 via mobile

After a bad start when the young male reception clerk appeared to be trying to break the world record for checking guests in ( it felt like we were being processed !) the hotel more than matched our expectations, good room
, acceptable breakfast and location was perfect for our needs.
Only criticism (other for someone to give the male reception clerk a lesson in 'you only get one chance to create a good first impression' ) was the lack of a decent shaving mirror and poor pressure in the shower.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grapow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerPoole, Manager at Holiday Inn Express Poole, responded to this review, July 19, 2013
Dear grapow



Thank you for taking the time to post your recent review on Tripadvisor. We highly value all opinions and comments from our guest as this allows us to constantly improve our service.

I would like to thank you for your kind words regarding our hotel, cleanliness and location. Our central location is great for exploring the local area, we are glad you were able to do this.

Thank you for your comments regarding breakfast, we look forward to welcoming you back to our hotel in the near future.

Kind Regards

Abi Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 15, 2013

I stayed here in July, the rooms are ok but I had to move as the window wouldn't shut properly in first one. Other in my party also had to move rooms for various reasons. Just don't make the same mistake my party made by eating dinner here. The food is disgusting, everything seems to come out of a packet and is microwaved and don't ask for anything not on the menu because you can't, so its hard luck if you have allergies. The cooked breakfast was laughable and is best avoided. It really is unacceptable quality of food and there is no excuse for it these days.

Considering the hotel isn't that cheap I have to say avoid this Hotel if at all possible and if you have no other choice and then just make sure you eat else where.

Room Tip: Switch off the air con unit they are too noisy and check everything
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerPoole, Manager at Holiday Inn Express Poole, responded to this review, July 17, 2013
Dear Richard B

Thank you very much for taking the time to post your recent review on Trip Advisor. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.

Firstly, I would like to offer my sincere apologies that you weren't satisfied with the service you received whilst staying with us. We take feedback on our hotel very seriously we will be addressing the issues raised with our team at Poole.
Thank you for your comments regarding breakfast and dinner we have recently made a few changes to our menu for the summer.

Kind Regards

Abi Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Poole hotels

Staines, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 13, 2013

Clean and friendly, the room was ok and the staff were very helpful.
I found Poole Town/Quay a strange place as at times during the day it felt like I was on the set of the programme Shameless and then in the evening on the quay the atmosphere completely changed and there are some lovely bars & restaurants, try not to let the shopping area during the day put you off!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matildatoodletips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerPoole, Manager at Holiday Inn Express Poole, responded to this review, July 15, 2013
Dear Matildatoodletips


Thank you very much for taking the time to post your recent review on Trip Advisor. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.
We really pride ourselves on providing a friendly service and keeping a very clean hotel up to Holiday Inn Express standard and I was pleased to read you found this to be the case.
Our central location is great for exploring the local area and we look forward to welcoming you back to our hotel in the near future.

Kinds Regards

Abi Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Just, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 12, 2013

Gentleman reception arrogant and flippant on arrival, not a good start. Booking in process was slow and impersonal. Double room next to lift was busy, but did not disturb sleep, as it couldn't be heard above the noise of the air conditioner unit which screeched most of the night.
Lady receptionist doubled up as bar person and restored some of our faith in the staff; she was cheerful, helpful and efficient and ordered us a taxi to town for dinner after serving us pre-dinner drinks. Breakfast at 7.45am was tired and unappetizing and Holiday Inn's traditional scrambled egg and sausages looked miserable!
As a regular user of Holiday Inn Express, we were very disappointed and will not visit this hotel in Poole again.

Room Tip: Avoid rooms near the lift
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BusinessTravel357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerPoole, Manager at Holiday Inn Express Poole, responded to this review, July 15, 2013
Dear BusinessTravel357

Thank you very much for taking the time to post your recent review on Trip Advisor. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.

Firstly, I would like to offer my sincere apologies that you weren't satisfied with the service you received whilst staying with us. We take feedback on our hotel very seriously we will be addressing the issues raised with our team at Poole.
Thank you for your comments regarding breakfast.
We have recently had our engineers out to service the hot water and air conditioning issues and all problems are being dealt with, we are sorry if this disrupted your stay with us in any way.

Kind Regards

Abi Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wiltshire
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 8, 2013

This was our first visit to this hotel. We arrived late afternoon and had to wait about 15 minutes just to check in as there only appeared to be one member of staff on duty for the check in bar etc. The room was satisfactory but nothing to write home about. We went down for breakfast about 8am. The hot buffet was empty and we had to wait for it to be filled up again, and even then the choice was not up to the normal we expect from Holiday Inns. I appreciate that this hotel is an "Express" and not a normal Holiday Inn. Check out was slow once again because of lack of staff. My overall impression was that this hotel looked tired and in need of a revamp

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AADick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerPoole, Manager at Holiday Inn Express Poole, responded to this review, July 12, 2013
Dear AADick

Thank you very much for taking the time to post your recent review on Trip Advisor. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.

Firstly, I would like to offer my sincere apologies that you weren't satisfied with the service you received whilst staying with us. We take feedback on our hotel very seriously we will be addressing the issues raised with our team at Poole.

Unfortunately we are experiencing some staff shortages at the moment and our in the process of recruiting new members of the team, I apologise if you felt this effected your stay.

All refurbished rooms are to be reviewed again.

Kind Regards

Abi Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 7, 2013

We were in Poole to celebrate a friend's birthday and needed to stay over just the one night. The room was a good size and very clean. There was plenty of choice at breakfast which was self service and very relaxed. The staff were friendly and helpful, and when we enquired about the route to an address in Bournemouth, Robert at the desk, kindly printed out directions for us.
The location was great for quayside, sights and shops. We would be happy to stay at the hotel again and for longer.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Theresa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerPoole, Manager at Holiday Inn Express Poole, responded to this review, July 12, 2013
Dear Theresa P

Thank you very much for taking the time to post your recent review on Trip Advisor. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.
I would like to thank you for your kind words regarding our rooms, breakfast and hotel staff particularly Robert; we are glad he was helpful during your stay and that you enjoyed the local area.

We look forward to welcoming you back to our hotel in the near future.

Kind Regards

Abi Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Poole

Property: Holiday Inn Express Poole
Address: Walking Field Lane, Poole BH15 1RZ, England
Phone Number:
Location: United Kingdom > England > Dorset > Poole
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Poole
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Poole 3*
Number of rooms: 85
Official Description (provided by the hotel):
Holiday Inn Express Poole. Simply Great Poole Town Centre Hotel ; NOW OFFERING FREE WI-FI. The town centre location of our hotel in Poole, just minutes from the award-winning golden sandy beaches of Sandbanks, quayside walks, the ferry to Brownsea Island, and the Channel Islands and beyond to France, means whatever your reasons for staying with us, be there for business or pleasure, convenience must be among them.The warmth of the welcome you will receive from our friendly staff will be matched by the cosy comfort of our rooms, all of which are spacious, finished in a contemporary style, and come with complimentary Wi-Fi access and a hearty breakfast each morning. Double, Twin, and Executive rooms are available, and if you have accessibility needs we would advise booking a DDA-approved room as far in advance as possible. ... more   less 
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Also Known As:
Holiday Inn Express Poole Hotel Poole
Poole Holiday Inn Express
Holiday Inn Poole
Holiday Inn Express Poole Dorset

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