Staff were very helpful but the hotel was very very understaffed
We stayed in a refurbished room on the 3rd floor and we apparantly were the first guests.
Unfortunately we had a number of problems
TV was not working
There was NO seating in the room at all, apparently they were not expecting the delivery of
sofas until end of January
The room was cold as the A/C was not working correctly so we had to get an extra duvet
We waited 40 mins for a pizza in the restaurant and we were the only people seated
The lift doors did not always open
Breakfast is minimalist with little choice
The staff were extremely helpful but at times seemed to be overwhelmed as they were so short staffed.
I am planning a series of business workshops in the West Country early in 2013 and I will not now
be considering this hotel as they would not be able to cope with a large number of visitors as they are currently set up.
We arrived on the first day at 2.00 but room was another hour before it was serviced
Room was not serviced at all next day until 3.30
Very disappointing three nights
Dr Glenn Wylie
- Official Description (provided by the hotel):
- Holiday Inn Express Poole. Simply Great Poole Town Centre Hotel ; NOW OFFERING FREE WI-FI. The town centre location of our hotel in Poole, just minutes from the award-winning golden sandy beaches of Sandbanks, quayside walks, the ferry to Brownsea Island, and the Channel Islands and beyond to France, means whatever your reasons for staying with us, be there for business or pleasure, convenience must be among them.The warmth of the welcome you will receive from our friendly staff will be matched by the cosy comfort of our rooms, all of which are spacious, finished in a contemporary style, and come with complimentary Wi-Fi access and a hearty breakfast each morning. Double, Twin, and Executive rooms are available, and if you have accessibility needs we would advise booking a DDA-approved room as far in advance as possible. ... more less
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- Also Known As:
- Holiday Inn Express Poole Hotel Poole
- Poole Holiday Inn Express
- Holiday Inn Poole
- Holiday Inn Express Poole Dorset