Today, I went to Ollie's for the second time with my baby and two friends with babies the same age (first time visitors).
I really like the soft play here as it is clean and well looked maintained. Unfortunately an experience with one of the members of staff really spoilt our visit and leaves us reluctant to go again.
As our babies were getting hungry, we sat down in the cafe area to give them a snack - a few raisins and baby biscuits etc. Completely unaware of the no outside food policy at this time (the signs are not especially obvious) but we had all purchased drinks and intended to stay on and buy lunch.
A staff member approached one of my friends and lectured her in a protracted and completely unnecessary way about our food. My friend apologised immediately and explained that we were unaware of this but the staff member continued to go on at her, even saying that the future of Ollie's depended on this rule.
Fair enough to enforce the policy but it was so over the top that my friend was actually in tears by the end of it.
We left as soon as we could and will not return. Ironic that the future of Ollie's depends on this rule and yet this has lost three paying customers who would've purchased six lunches and were intending to meet there on a weekly basis!
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