Many hotels nowadays are too similar in decor, facilities etc to differentiate. The only difference between the mediocre and the superb is the staff.
This is where the holiday inn express in Stevenage is a world apart from the ibis and premier inns of this world.
On arrival the gentleman explained very clearly all of pass, wifi and parking arrangements. We asked if he knew of a local taxi firm and just he asked what time did we need it and he'd book it for us. When passing back through the lobby he asked if the room was ok and wished us a good evening.
The same courteous attention was provided by the female member of staff.
The following day I discovered that I had left my phone in the room. Again they were helpful, simply took my address and said they would post it to me.
This is a class act. Well done to all of the staff for making my stay so pleasurable and hassle free.
- Official Description (provided by the hotel):
- Holiday Inn Express Stevenage is located near Junction 7 of the A1(M) in the heart of Stevenage town centre, within easy access to bus and train. London Luton Airport is only 13 miles from the hotel. Tasty meals are served in the lounge and a number of good restaurants and pubs are within walking distance. If you're looking for that short weekend break or time to relax again the hotel is an ideal choice. Offering family rooms, why not explore the local area and attractions such has Knebworth House, Hatfield House, Welwyn Garden City, cathedral city of St Albans. Take a show at the Gordon Craig Theatre or visit Stevenage leisure Park. The hotel also offers 4 meeting rooms. All bedrooms are cosy and convenient with en suites, air conditioning, free Wi-Fi and flat screen TV. Guests also benefit from an inclusive buffet breakfast. Parking is available nearby. ... more less
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- Also Known As:
- Holiday Inn Express Stevenage Hotel Stevenage
- Holiday Inn Stevenage
- Stevenage Holiday Inn