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“Needs some TLC”

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Holiday Inn Stevenage
Ranked #6 of 11 Hotels in Stevenage
Reviewed September 4, 2013

Stayed for one night on business in an executive room on the 2nd floor. firstly have to mention the staff, efficient and friendly, especially on check in, the hotel is clean modern and bright, that's why I give it 4 out of 5. The breakfast is good but the only eggs available were scrambled, the leisure facilities are also limited, no sauna, pool or jacuzzi, just a gym. Unfortunately the attention to detail is not quite there and due to this, unless things change the hotel will not keep my 4 out of 5 rating. In the room all lighting is of the LED type, whilst this may be environmentally friendly it does not give out a pleasant type of light, the maintenance of the room was also not great, whilst it did not bother me, if it was myself paying the price for an executive room I would expect near perfection, the kettle did not work, I discovered this whilst trying to make a morning coffee so reported to reception on check out, there was a crack in the plaster showing the bricks beneath the room window, the wallpaper above the bed was starting to peel, the shower head dripped so had to be placed into the bath to stop the constant dripping noise and the shower rail was loose. This is a good hotel and I would/will stay there again but unless the basic maintenance improves it will start to get tatty rather quickly. Also when will all hotels learn that if they want to make more profit from the bar and encourage people to stay in the hotel and not venture out they must stop having excessively overpriced drinks.

Room Tip: I found the 2nd floor was fine
  • Stayed: September 2013, traveled on business
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1  Thank MattJ10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerard R, General Manager at Holiday Inn Stevenage, responded to this reviewResponded September 6, 2013

Dear Guest

Thank you for your feedback following your most recent stay at Holiday Inn Stevenage.

I'm delighted that overall the experience met your expectations, especially with regards to the efficient & friendly staff, welcome at Reception and clean/modern feel of the hotel.

I was sorry to hear of the maintenance issues in your bedroom and have located the room you occupied so that remedial works can be carried out today. Your other suggestions for further improvement have been noted for consideration alongside further guest feedback.

Thank you for sharing your findings with us and we hope to welcome you back again soo.

Yours sincerely


Gerard Ryan
General Manager

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348 - 354 of 545 reviews

Reviewed September 1, 2013

We had a wedding to go to this weekend and this seemed like the best hotel option. Staff. Are excellent, upgraded to an executive room white was excellent as you would except with this hotel group. Comfy king size bed, air con that was quiet allowing it to be on all night.

Good hotel but you need an exec room if you want parking on site otherwise you are across the road.

  • Stayed: August 2013, traveled as a couple
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Thank Clare M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerard R, General Manager at Holiday Inn Stevenage, responded to this reviewResponded September 3, 2013

Dear Guest

Thank you for your feedback following your recent experience of Holiday Inn Stevenage.

I'm glad that your stay was 'good value' and that you enjoyed the additional benefits of an Executive room. Please rest assured that your comments will be shared with the team.

Yours sincerely

Gerard Ryan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A Holiday Lettings verified reviewer
Kingston-upon-Hull, United Kingdom
31
Reviewed August 31, 2013 via mobile

  • Stayed: August 2013
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Thank A Holiday Lettings verified reviewer
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Gerard R, General Manager at Holiday Inn Stevenage, responded to this reviewResponded September 3, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 12, 2013

Staued for two nights this weekend gone for a local country fayre.
Nightshift manager was superb as was the lovely lady on reception.

Steak sandwich in the room was so good we had two nights running.
Great location but suited us as we were at the show otherwise doesn't look like there's a lot on offer in the area.

Ask for a room with a bath!

Room Tip: Ask for room with a bath
  • Stayed: August 2013, traveled on business
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Thank JudithChalmers_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, Manager at Holiday Inn Stevenage, responded to this reviewResponded August 15, 2013

Dear Guest

Thank you for your feedback following your recent stay at Holiday Inn Stevenage.

Your comments regards our staff and service will be shared with those concerned, and im pleased to hear you enjoyed our steak sandwich

Please rest assured your comments will be shared with the hotel team and we hope to welcoming you back to the hotel in the future.

Yours sincerely

Scott Mills
Revenue Manager

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Reviewed August 12, 2013

Stayed there on the way to London with coach company Travelstyle. Evening meal was excellent ,very nice restaurant ,rooms very modern and clean Staff friendly couldn't find fault at all Stevenage itself though it seemed there wasn't much going on

  • Stayed: August 2013, traveled as a couple
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1  Thank Tracey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, Manager at Holiday Inn Stevenage, responded to this reviewResponded August 14, 2013

Dear Guest

Further to your recent stay at Holiday Inn Stevenage thank you for your feedback.

I'm delighted the experience met your expectations and that you enjoyed your stay at the hotel. Please rest assured that all your positive comments regarding the room cleanliness, food quality and staff friendliness will be shared with the team.

Thank you once again for your feedback and my team and I hope to welcoming you back to Holiday Inn Stevenage in the future.

Yours sincerely

Scott Mills
Revenue Manager

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Reviewed August 11, 2013

Stayed in the Holiday Inn recently for a business trip, as would not be of my choosing. Room was clean and up to date. Very cramped wouldn't really do for more than 1 person. Could hear the cars passing in the night, even though I was on the 5th & 6th floors.
Another complaint is the extras! Why do you have to pay extra for the wifi and the parking. I asked for some hot chocolate mix and that was an extra!
They reply I got was that executive guests get all these.
So very average at best!

  • Stayed: August 2013, traveled on business
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Thank nikcoopix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, Manager at Holiday Inn Stevenage, responded to this reviewResponded August 14, 2013

Dear Guest

Thank you for your recent review and feedback on your stay. We welcome all comments to help us continue to offer a good service. We are currently looking into WIFI charges as this is an area we often get feedback on.

Regards for parking, the Hotel is very limited with onsite spaces which to help guests we have allocated bays to our executive rooms, these rooms when booked offer both onsite parking and WIFI in the rate. We have secured a discounted price for the parking in both NCP car parks on the opposite side of the road to the Hotel at a charge of £3.50.

Our rooms are of various sizes and larger rooms can be booked. Im sorry to read you were kept awake by passing traffic.

I hope we can welcome you back under more favourable circumstances and hope that you would return. Please contact our reservations department onsite should you be looking to stay again and we will be happy to help.

Yours sincerely

Scott Mills
Revenue Manager

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Reviewed August 5, 2013 via mobile

Wanting to stay somewhere reliably comfortable and within 30 minutes of Henlow, I chose the Holiday Inn Stevenage, having good previous experience of the chain. I was only slightly disappointed. The hotel is right in the centre just off the pedestrianised district and very accessible. The building and rooms all look very new and of a high quality - the standard room was huge with a sofa and even had heated bathroom mirrors to prevent steaming up, a nice little touch! The hotel bar was also well used in the evening and very cosy, usual hotel prices though.
Here's for the hiccup - I booked a room for £40 and felt I'd sealed a great deal, only to find out on arrival that the hotel parking was only for executive rooms, so had to park in an open air council car park over the road where security didn't feel great. Also, the rate it turned out was room only, so after breakfast and parking extras it cost me over 50% more than I'd bargained for. Looking back over my paperwork, I still don't feel either of these issues were really explained in advance.
Thankfully though the standard of our room countered the pricing problems and we still enjoyed our stay, would book again. P.S. Specify a low floor if you don't like heights - the hotel must be at least 6 storeys tall.

  • Stayed: June 2013
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1  Thank leeds_lifeguard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, Manager at Holiday Inn Stevenage, responded to this reviewResponded August 14, 2013

Dear Guest

Thank you for your valued feedback. Im sorry to read that you felt the instructions for the rate booked did not appear clear into what was include and can ensure you we are updating descriptions on a regular basis to help our guests. may i take this opportunity to thank you for this information.

Im pleased you enjoyed the room you had booked, and we look forward to your return. Do contact the Hotel if your looking to book again and our reservations department will be happy to talk you through our available rates and packages.

Yours sincerely

Scott Mills
Revenue Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Stevenage

Address: St George's Way, Stevenage SG1 1HS, England
Phone Number:
Location: United Kingdom > England > Hertfordshire > Stevenage
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 11 Hotels in Stevenage
Price Range: $57 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Stevenage 4*
Number of rooms: 140
Official Description (provided by the hotel):
Close to the heart of Stevenage, the contemporary Holiday Inn Stevenage hotel is located off Junction 7 A1(M) with easy bus & train access providing a direct rail link to London in 25 minutes. London Luton Airport is 13 miles from Holiday Inn Stevenage. Whether travelling for business or pleasure there s lots to do around the Holiday Inn Stevenage hotel; from visiting Knebworth House to meandering through Stevenage Old Town or taking in a show at the Gordon Craig Theatre. Explore slightly further afield for the cathedral city of St Albans, Hatfield House, Whipsnade Zoo, Galleria Shopping Centre at Hatfield and much more. A mini gym facility is available at the hotel with further fitness & leisure pursuits available nearby. This, the newest of all Stevenage hotels, offers high spec air conditioned guestrooms offering a great night s sleep. Each guestroom boasts LCD TV, ergonomic furniture for in room working, dimmable lighting, high speed internet, plus a high spec bathroom all combining to offer a superior level of comfort. For business meetings & conferences in Stevenage the Holiday Inn Stevenage offers a dedicated conference & events floor with 7 air conditioned conference & events rooms for up to 400, business centre & private bar. We are also licensed to hold civil wedding ceremonies in Stevenage. Opened December 2008, make Holiday Inn Stevenage your first choice for Stevenage hotels. ... more   less 
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Also Known As:
Holiday Inn Stevenage Hotel Stevenage

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