We were a very large party on Easter Sunday. People had pre-ordered their food, and we had booked a time which would not clash with another large party who were starting earlier than us.
Sadly, the other party were very late in arriving which caused immense challenges for the kitchen and the serving staff, and left us with nothing but jugs of water for quite some time. Some of our party started to get annoyed, but someone who realised what had happened calmed them down.
Our food, when it arrived, was superb. Hats off to the kitchen folks, and the serving staff doing their best, However, teas, coffees etc. were not forthcoming until much later.
The staff on duty worked incredibly hard, but there was no senior manager to take charge overall, and let the "early" party understand that because they were so late they might have to wait until we had been served. This would have been more equitable, and I think that extreme lateness is just rude beyond belief.
Later, there were a number of smaller groups of people arriving, so clearly this was always going to be a popular breakfast venue.
The Last Anchor management need to look carefully at their policy of dealing with this sort of situation, and if there are large numbers booked in they should consider having a senior and maybe "forceful but polite" manage on site.
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