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“5* Customer Service”

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Holiday Inn Ipswich-Orwell
Ranked #13 of 18 Hotels in Ipswich
Ipswich, United Kingdom
1 review
“5* Customer Service”
Reviewed March 8, 2013

I've used several venues in Suffolk for casual business meetings. For the first time I used the Holiday Inn, Ipswich Orwell to meet with someone regarding business. I feel compelled to commend the member of staff working on the bar. I believe her name was Ali / Alison. She was exceptionally friendly with a warm welcome and a credit to your business. I feel all too often people are expedient to criticise people and seldom offer words of praise. Please pass on my sincere thanks to her for making a comfortable atmosphere. Kind Regards

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinton O, General Manager at Holiday Inn Ipswich-Orwell, responded to this review, March 11, 2013
Dear Sirs. Thank you for your kind remarks in regards to your recent business meeting at the Holiday Inn Ipswich Orwell. Alison is one of our most experienced members of staff and I will make sure I acknowledge and reward her. It is rewarding to receive these positive comments and further proves the dedication of our training programs and service culture. I am looking forward to welcoming you again to our establishment. Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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362 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • French first
  • Any
English first
Ashford, United Kingdom
Level 5 Contributor
53 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 13, 2013 via mobile

I was staying at the Premier Inn over the road but was a day delegate for a training course at The Holiday Inn and also returned to the restaurant in the evening.

Conference facilities: excellent. We had all we needed and the staff were only too happy to help.

Restaurant: really varied food, delicious salads. The service was excellent, I was given the bill before I asked for it!

I only wished I had stayed there as well!

Stayed February 2013
Helpful?
1 Thank HelenJ99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinton O, General Manager at Holiday Inn Ipswich-Orwell, responded to this review, February 14, 2013
Thank you very much for your positive comments.
I am glad that we were able to provide you with an enjoyable vegetarian meal and that you found our staff helpful.
I hope we can look forward to welcoming you back to the Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
Reviewed February 11, 2013

Hotel wasn't too busy but staff were very helpful. Alison in the bar was very friendly and chatty and thanks to the chef (Becky) for preparing a lovely vegetarian meal for me. Holiday inn menu's presume every vegetarian likes Risotto and it was good to come across staff who were willing to help. I will be back.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinton O, General Manager at Holiday Inn Ipswich-Orwell, responded to this review, February 14, 2013
Many thanks for your comments.
I am glad you found the Hotel welcoming and that the staff, especially Carl, were friendly and helpful.
I hope you will visit the Hotel again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newton Abbot, United Kingdom
Level 4 Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 10, 2013

Spent two nights here attending a family wedding.Including .the reception that was held in the .
Rooms were very comfortable and beds/pillows excellent.Lovely evening meal on friday night and a good breakfast on the two mornings.
All staff were excellent, service always polite, rooms clean. The reception meal was lovely and while we were there 'Murphys' was half price!!!!
Duty manager was Carl who always had a cheeky smile carried out his 101 duties seamlessly (thanks Carl for putting up with us (well me anyway).
Therefore, well recommended.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aandp42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 8, 2013

Service from staff was poor. The entire hotel is dated and rooms quite old. Food in the bar/restaurant is unreasonably expensive and very poor vegetarian options on offer. Wi-fi connection speed is 512 kbps, very slow. No free wifi on offer, extremely high charges for daily wifi use. The positive side is free entry to David Lloyd fitness centre across the road. I found some of the bar staff to be quite rude and unhelpful.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cliftonian99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinton O, General Manager at Holiday Inn Ipswich-Orwell, responded to this review, January 10, 2013
Good afternoon Sirs. Firstly thank you for taking the time to write about your recent stay with us. After months of positive feedback we are disappointed to have a negative comment. We will use this observation to reinforce our commitment to guest satisfaction and I hope you have an opportunity to visit us in future to guage the impact of the change. Kind Regards
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Travelers are raving about these Ipswich hotels

London, England, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
Reviewed January 6, 2013

we went to ipswich to relax a bit from the london hustle and bustle, but not go too far and it was the perfect place. the hotel is about a 5-10 min drive from the city centre so it was nice and quiet but also had plenty of places to eat. at a walking distance and the option of using the David Lloyd gym across the road for free. i did not feel like going out so i used the mini gym at the hotel which was perfectly adequate wth many different machines. from the moment i called a few days before travelling, i found the staff to be extremely helpful and friendly. the ladies at reception,michelle from the restaurant and the cleaning ladies were very friendly giving advise on the area and generally chatting to us. the room was very clean and the beds were very comfortable but i found the pillows too soft so had to sleep without them. i enjoyed the breakfasts we had at the hotel and the fish and chips on our first night were also well cooked and presented however it was a first for both myself and my sister eating fish and chips with skinny fries.when we went to the town we found it to be lovely and a great place for shopping.
overall - the service was the most outstanding thing about this hotel, the staff were so friendly and put you at ease that it if i have to return to the area, this would be my first choice. the room was comfortable and clean and simple. the food was average to good but with all the options of take out close by, you can eat in or out.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TinaM162
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinton O, General Manager at Holiday Inn Ipswich-Orwell, responded to this review, January 8, 2013
Dear Sir, Thank you for your positive comments following your recent stay with us. I am glad that the staff welcomed you and that you felt very comfortable and I hope we can look forward to welcoming you back to the Hotel in the future. Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hitchin, United Kingdom
Level 4 Contributor
39 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed January 2, 2013

We stayed one night. Room was clean and tidy, comfortable bed and choice of hard or soft pillows. The hotel has a mini by but also an arrangement with the David Lloyd club over the road for guests to use for free. This was excellent as the club had fantastic gym and pool, normally £16 for guests.

No free wifi.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank F776HR0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quinton O, General Manager at Holiday Inn Ipswich-Orwell, responded to this review, January 4, 2013
Thank you for your positive comments. We are proud of our relationship with David Lloyd and our guest rate, this is part of our Unique selling point. Looking forward to welcoming you back in 2013. Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Ipswich-Orwell

Property: Holiday Inn Ipswich-Orwell
Address: 2 The Havens, Ipswich IP3 9SJ, England
Phone Number:
Location: United Kingdom > England > East Anglia > Suffolk > Ipswich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 18 Hotels in Ipswich
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Ipswich-Orwell 3*
Number of rooms: 60
Official Description (provided by the hotel):
The Holiday Inn Ipswich-Orwell Hotel is ideally located at Junction 57 on the A14, only 10 minutes from Ipswich Town Centre, 15 minutes from the Suffolk Coast and 5 minutes from Trinity Park the home of the Suffolk Show.The Hotel boasts extensive free car parking and a selection of Queen Double and King Double/Twin Bedrooms some with sofa beds for families. A further 6 Executive Rooms are the ideal business choice with mini bars and laptops safes, in addition 2 open plan Suites add the final touch of luxury for those special occasions.The Hotel offers a range of dining experiences, The Priory Restaurant, Bar and Lounge offer informal modern dining with a large choice of food and drink options complimented with daily specials to suit the needs of both the Corporate and Leisure Guest. The Holiday Inn Ipswich-Orwell Hotel has a range of conference and banqueting rooms, with Wi-Fi access available in these and also the public areas, whilst wired access is available in all bedrooms.The Hotel offers an onsite Gym and within walking distance, a state of the art Full Leisure Complex is available to guests at a small nominal charge.The Holiday Inn Ipswich-Orwell Hotel, close enough to access the business districts and Adastral Park, whilst still being the ideal base to enjoy the rest of East Anglia and all that it can offer. ... more   less 
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Also Known As:
Holiday Inn Ipswich-Orwell Hotel Ipswich
Ipswich Holiday Inn
Holiday Inn Ipswich-Orwell Suffolk

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