I arrived a few days after the recent snow to find the car park 6 inches deep in compacted snow and ice . No efforts had been made to clear or grit the poorly lit car park. I struggled with my case and bags up an incline towards to top of the car park slipping and badly bruising my arm and knee . I couldn't believe no path had been cleared for guests . The room wad draughty and freezing cold , I was given an electric heater to warn the room. The bathroom was too cold to have shower. The bedroom had a draughty open fireplace with a mirror over which was discolored with age and dirty .Service at breakfast was awful as was the food. I complained to best western and directly to the hotel and I recieved a reply which practically accused me of lying . Apart from an awful stay in the middle of nowhere my integrity was questioned and I was insulted by the response I recieved. Do not stay here! Choose one of the modern hotels in the city centre.
- Official Description (provided by the hotel):
- Situated with a rural outlook on the northern edge of Ipswich, the hotel can be easily reached from the A12/A14. The regency style building is refurbished to very high high standards of comfort with sumptiously furnished bedrooms. The hotel's facilities include; colour TV, free wireless internet connection, tea making facilities, etc. Breakfast and an excellent dinner menu are served in the small intimate restaurant. The Gatehouse Hotel is the perfect place for a relaxing stay. ... more less
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- Also Known As:
- Best Western Ipswich
- Ipswich Best Western
- Best Western Gatehouse Hotel Ipswich, Suffolk