My fiancé had booked a short break away to Italy, but due to circumstances beyond our control we were unable to fly. I was disappointed as it was a 30th birthday present and a rare weekend away for the two of us, (no children). We decided to look on spa breaks, as we had previously booked a lovely relaxing break through them. I came across the belstead brook hotel and was sold by the photo of the spa and the grounds that surrounded it (9 acres). I thought it would be a lovely relaxing retreat to compensate not going to Italy. I was very wrong! On arrival the car park was full to capacity and neither the operator or receptionist had advised us that a wake was being held, we did think about turning the car round and continuing home.
The reception area has a welcome atmosphere and it was during the cold snap, the open fire was lit and looked very romantic. We were advised that our room was not ready but was invited to the bar area and told where to find the bar. The hotel has small signs which would not look out of place on the set of faulty towers! The carpets are in desperate need of a deep clean or removal and the walls would appreciate a coat or two of paint.
On arrival at the bar there was no attendant but a phone which was nicotine stained, with an instruction to say call reception for assistance.
We did and the bar staff arrived and was very friendly and made idle chit chat.
We wondered what the rest of the stay would bring and what our room would be like, having seen the decor and 90s styled heavy drapes in the bar and reception area.
As we had no children with us we decided we would sample the house wine, the rose was very nice and my fiancé enjoyed the Pinot Grigio.
We collected our room key and like others who have commented about their stay, we were informed there was a lift or provided with instruction on where to find our room.
As we had booked through spa breaks, our deal included flowers and handmade chocolates in the room on arrival and bath robes and slippers, we received none of the above! I did mention to the receptionist about this later on in the evening to which the reply was 'another room they haven't done'. The smell that hits you as soon as you turn the corner from the reception area is indescribable and not a pleasant smell.
After a couple of glasses of wine I decided I would stay in my room and my fiancé went to the spa. He thought it was ok.
The food was very nice and the service was friendly and efficient.
I visited the spa before I left and was let down once again by the uncleanliness and standards of the hotel. I was provided with a towel to use whilst in the spa area and when I unravelled the towel there was a chunk of dark brown matted hair within the middle of the towel. This to say the least was the cherry on the cake for the disastrous night spent at this hotel..
Needless to say we will not be returning to this hotel.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline and Travelocity so you can book your Belstead Brook Muthu Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Belstead Brook Ipswich
- Hotel Belstead Brook
- Belstead Brook Muthu Hotel Ipswich, Suffolk