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“Accomodation lets it down but great staff”

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Belstead Brook Muthu Hotel
Ranked #7 of 18 Hotels in Ipswich
Southend-on-Sea, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Accomodation lets it down but great staff”
3 of 5 bubbles Reviewed October 1, 2012

Peaceful location although if we didn't have a sat nav I think we may have got lost finding it through a housing estate. Looks lovely from the outside and Spa facilities and treatments great but the tattyness of the hotel accommodation lets it down. It feels that the hotel may have struggled to survive so they have spent money introducing spa facilities to encourage business and not maintained their bedrooms. Showers next to the steam and sauna rooms would of been better. Staff are excellent and although we had a problem with water coming out of the bottom of the bath in one of our rooms, they accommodated the situation efficiently and quickly. Evening meals was good, service was a bit slow and a change made by one of my party was dealt with well. Breakfast choice is good although very greasy but plenty of fruit and yougurts.
This was my first experience of a spa and will encourage me to do this again but would like a better level of accommodation.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CherryB72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBBH, General Manager at Belstead Brook Muthu Hotel, responded to this review, October 30, 2012
We are grateful to you for posting your review of your recent stay at the hotel and thank you for your constructive comments of which we take note. We are delighted that you enjoyed the services provided by the team. We have been offering spa treatments at the hotel for some time and were pleased to learn that you enjoyed the treatments. We are conscious that there is a need to invest in certain areas of the hotel.

Chris Holden
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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995 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (234)
Date | Rating
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  • Any
English first
London, United Kingdom
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed September 30, 2012 via mobile

When travelling these days we usually book a Holiday Inn. We have a loyalty card and we know what to expect.

This time my wife changed things and took a flyer on Belstead Brook.

On arrival we noticed a wedding. This is often the curse of the one-room resident. Noise, disruption, inconvenience, etc.

Not here! Min noise and no other noticeable negatives.

Service in General and at bar and in restaurant excellent and friendly. Lots of staff too, even with a wedding on, which helped.

Hotels itself a mix of olde Wolde plush seen onsite pool/spa.

Three of us shared a room for £85b&b. excellent value.

Super stuff Belstead Brook! We'll be back.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mr-Reeey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBBH, General Manager at Belstead Brook Muthu Hotel, responded to this review, October 25, 2012
Thank you for your review. We were delighted to learn that we got it right for you. Our hotel is certainly different from the big chain hotels and we are proud of the individuality that we are able to provide our guests with. We were particularly pleased to learn that your stay was not compromised by the wedding that was taking place. We look forward to welcoming you back.

Chris Holden
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed September 30, 2012

England at its best. Friendly staff, lovely and clean. Excellent food. This hotel has a really good pool and jacuzzi, steam room and sauna. Polite dining staff, helpful receptionist and a generally cosy feel. We stayed one night in an executive room. Beautiful grounds, including a quaint bridge over Belstead Brook. Crerar Hotels have an absolute gem of a building here, the potential, given the up and coming quayside developments at Ipswich, and the University of Suffolk's good reputation is obvious. We loved the wood panelling and all the character bays,doors,windows and balconies. Beautifully laundered sheets and towels and a great bed. Crerar should send in the landscapers to show off the grounds and open that lovely, but empty, lodge in the grounds. Get out of the boardroom and develop this hotel's potential!

Room Tip: Furnishings are not modern, some decor needed a coat of paint. Small issues. A14 can be slightly hea...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sam907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBBH, General Manager at Belstead Brook Muthu Hotel, responded to this review, October 25, 2012
We are very grateful to you for posting such a positive review about your recent stay. The team are very proud of the hotel we work in and all do our best to ensure our guests receive positive experiences during their stay with us. It is good to hear when we get things right and is much appreciated. We look forward to welcoming you back on your next visit to the area.

Chris Holden
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 27, 2012

We returned to Belstead, from Scotland, again this September. We have read other reviews and wonder if some of the comments made actually relate to the same hotel!

The suite was spotless, well appointed with modern decoration, and the balcony a great extra. Once again, we found all the staff very friendly and professional, from the restaurant to the garden bar to the pool. The sauna and the steam room were inclusive and tremendous. The food was varied, well cooked and well presented in the manorial dining room, both at dinner (yup a decent house red and Hazel requested something not on the standard cheeseboard - not a hint of her request being a problem) and at breakfast. Breakfast was so far ranging it would be difficult to find fault with it.....unless that was ones mission from the outset. The restaurant manager (with her chocolate addiction) was absolutely delightful and a credit to the hotel. Yes, the hotel is in the middle of a housing estate - so what. The hotel is well signposted and we sat outside in the garden under the lit willows after dinner almost every night and were transported by the surroundings, which is one of the many reasons why we returned.

Thank you Chris and thanks to everyone we had the good fortune to come in contact with during our 5 day stay. If we visit Suffolk next year we have no doubts as to where where we will stay.

Room Tip: Our stay was in one of the suites with french doors and a balcony. A small supplement and one well w...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank derek b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBBH, General Manager at Belstead Brook Muthu Hotel, responded to this review, October 25, 2012
Thank you very much for taking the time to post a review of your recent stay. We were all delighted to learn that you enjoyed the services and facilities provided by the team and have ensured your kind comments have been passed on to them. We look forward to welcoming you back on your next visit to Suffolk.

Chris Holden
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 25, 2012 via mobile

My girlfriend and me stayed here for two nights as my girlfriends birthday present. We had such a lovely time, room was really nice as we upgraded it. I wouldn't have a bad word to say about anything about our stay as the staff were all really nice and pleasant.
Food was fantastic aswell as the the spa facilities and treatment we had.
Good value for money and would stay again.

Stayed September 2012, traveled as a couple
Helpful?
Thank Dave R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBBH, General Manager at Belstead Brook Muthu Hotel, responded to this review, October 25, 2012
Thank you for taking the time to review your recent stay. We were very pleased to learn that you enjoyed it and look forward to welcoming you back to the hotel soon.

Chris Holden
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lochgilphead
2 reviews
4 of 5 bubbles Reviewed September 24, 2012

Our second visit, this time for 5 nights, was everything we wanted. Spacious, comfortable room,
genuinely affable staff, really good facilities including the wonderful pool and its many treats; meals were something to look forward to twice a day! The decor of our room, lounge and dining rooms was lovely. We wouldn't come back to Suffolk without a return trip to this very pleasant hotel - and we found it remarkable value for money.

Room Tip: We upgraded to a superior room with balcony for our 5-night stay - worth the little extra. Tranquil...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hazel b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBBH, General Manager at Belstead Brook Muthu Hotel, responded to this review, October 25, 2012
We were so pleased to learn that you enjoyed your return trip to the hotel and thank you for such positive comments about the hotel and services. We look forward to welcoming you back.

Chris Holden
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cranbrook, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed September 24, 2012

I used this hotel for a 'group' stay of three nights and we were all pleased with the standard of our rooms and the pleasant location of the hotel. There is plenty of parking for cars and coaches and a choice of accommodation including a small number of rooms set in the gardens.
There is an excellent swimming pool, spa and delightful toddlers pool. The food is prepared and served to a very high standard, in charming dining rooms, and despite the large number in our group (60) plus other guests the breakfast buffet was kept well-stocked with tasty hot food including local sourced products. The staff throughout were very friendly and helpful. I have no hesitation in recommending this hotel, and will definitely use it again.

Room Tip: There are bedrooms on the ground floor and just one lift to serve higher rooms. Always indicate if...
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  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarolAGower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBBH, General Manager at Belstead Brook Muthu Hotel, responded to this review, October 25, 2012
We were delighted you enjoyed your stay with us and are very grateful for posting such positive comments about the stay with your group. We look forward to welcoming you back on your next visit to the area.

Chris Holden
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Belstead Brook Muthu Hotel

Property: Belstead Brook Muthu Hotel
Address: Belstead Road | Suffolk, Ipswich IP2 9HB, England
Location: United Kingdom > England > East Anglia > Suffolk > Ipswich
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #7 of 18 Hotels in Ipswich
Price Range (Based on Average Rates): $
Hotel Class:3 star — Belstead Brook Muthu Hotel 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Belstead Brook Ipswich
Hotel Belstead Brook
Belstead Brook Muthu Hotel Ipswich, Suffolk

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