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All reviews pool table free movies train station bar area wet room limited parking small gym football ground the hotel car park per night town centre would stay again comfy bed walk in shower pleasant stay ps4 playstation
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Reviewed 2 weeks ago via mobile

We stayed here as a couple, and thought the bar area and restaurant were very nice. The atmosphere was cozy and relaxed and the free pool table was great. The food was really very nice, and the waitress very pleasant. The drinks were on the expensive side though. The actual room was ok, nothing special, but perfectly adequate for a night. The bed was comfortable, everything worked and was clean. The only slight annoyance was the parking. There is limited parking outside through a barrier, which we used, but it cost £8 overnight. This wasn’t well explained, and although not hugely expensive, could have been better advertised. They could also do with a sign on the main road signposting the car park. The hotel is not central for town - you’d need a car, taxi or bus - but was good value and worth it for the food and bar experience.

Date of stay: January 2019
Thank Salamander1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmipswich, Manager at pentahotel Ipswich, responded to this reviewResponded 1 week ago

Dear Salamander1986,

Thank you for your comments and for taking the time to review our hotel.

We always take our guests feedback on board and continually work to improve our service.

We hope to welcome you back again in the near future.

Sincerely, Joshua

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Hotel was fantastic and it allowed us to stay with our dogs, only downside was price of carpark, if this was allowed to be refundable to paying guests than it would be acceptable. Only negative about our stay

Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Tour57854191333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmipswich, Manager at pentahotel Ipswich, responded to this reviewResponded 2 weeks ago

Dear Tour57854191333,

Thank you for taking the time to review your stay in Ipswich with us and I'm delighted to hear you received great service.

Our team aim to ensure every one of our guests receive the very best experience each and every time they stay with us.

Unfortunately all Ipswich Central hotels do charge for their car park, due to the prime locations and security offered.

Kind regards,

Joshua

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Had a fab time in Ipswich New Years Eve. Took a cab to the Centre of town. Nice hotel. Loved the power shower. Comfy bed. Slept well. English breakfast tea. Nice toiletries. A pleasant stay. Was dancing till 1.30. A great night out.

Date of stay: December 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank glendab339
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmipswich, Manager at pentahotel Ipswich, responded to this reviewResponded 2 weeks ago

Dear glendab339,

Thank you for your comments and for taking the time to review our hotel.

We always take our guests feedback on board and continually work to improve our service.

We hope to welcome you back again in the near future.

Sincerely, Joshua

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

My boyfriend and I stayed here for new years eve this year and we're blown away by this hotel! We paid a very reasonable price for the room and we're amazed by what we found. The hotel looks exactly how the photos look online, the bar is open 24hrs the breakfast was a buffet so eat as much as you can! The staff were lovely, friendly and very accommodating! The bed was MASSIVE, two double bed- big! We had a fantastic stay and are so glad we chose penta, we will definitely be back!

Date of stay: December 2018
Trip type: Traveled as a couple
Thank Kay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmipswich, Manager at pentahotel Ipswich, responded to this reviewResponded 2 weeks ago

Dear Kay M

Thank you for the kind words following your stay with us here in Ipswich. I am pleased that you enjoyed your experience of pentahotels, it certainly is an exciting chain of hotels! I hope that we will see you back with us very soon.

Kind regards,

Joshua

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Reviewed 3 weeks ago via mobile

Overall the hotel was a good standard for the price. Staff were friendly, it was clean and the shower was nice and powerful. The beds were ok but i have slept in better at hotels. Premier Inns for example seem to have better mattresses and linen. Overall it was a good experience. One element that is not well explained, and also not really acceptable when staying at the hotel is to say it offers parking and then charge paying guests a fee to park over night. This needs to change, as it is a service that should be provided with the room if they do have parking available. Would advise they change this or people may choose the Novotel instead down the road.

Date of stay: December 2018
Trip type: Traveled as a couple
Thank AllySimmons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmipswich, Manager at pentahotel Ipswich, responded to this reviewResponded 2 weeks ago

Dear AllySimmons,

Thank you for taking the time to review our pentahotel Ipswich.

We're always pleased to receive feedback from our guests.

All central Ipswich hotel's charge for their car park, due to location and security.

Our team here works hard to provide great customer service to all of our guests and I do hope we can welcome you back again soon.

Kind regards,

Joshua

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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