Great meal had last Saturday- I had booked a table for an extremely large party of 26. Our waiter was very friendly, attentive and the food pretty much all arrived at the same time which can't have been easy with such a large party. The waiter was also very kind to bring me a free cocktail as it was my birthday which I was not expecting by any means.
We just had a problem when it came to the bill - the first half of the party paid only for their set price per head and not any steak supplements or sides. When the manager James started taking payments for the second half of the party he checked with everyone whether they needed to pay for additional extras, but by the time it got to the end of the bill there was £52 remaining to be paid. With James' help he kindly printed out an itemised copy of the bill to take home and he also confirmed that 2 heads hadn't been paid at all (in addition to the extras).
Unfortunately the tips that had been left on the payments all then got absorbed by the extras that hadn't been paid for - I felt terrible because the service was excellent and with the bill also coming to over £500 I would've absolutely expected to leave a tip.
I would have expected everyone to have worked out what they owed before they paid it however can only assume that they also weren't asked when they went to pay if there were any extras to be settled too. Some feedback for next time is that this should be checked - as mentioned James was asking when he took over and this worked really well.
With the exception of the bill, the service was great and it made for an enjoyable and memorable birthday celebration. Once again, it was a shame that we were unable to leave a tip due to the bill situation but I will definitely be returning.
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