One often wonders about some of the reviews, so it is good to be able to fully confirm one.
My wife and I were staying at the same time as the previous reviewer, we can tell that from the fact that the Tuesday night entertainer was taken ill - unless it happens every week (his wife did keep checking her watch as if they needed to be somewhere).

Great review, what I will add is that we (on a coach from South Yorkshire) were delayed two hours and arrived just after 4pm. We were denied access to our much needed rooms until 4.30pm. We were presented with the weakest tea ever experienced and, reluctantly, a few people were granted coffee. We got the same speech from the elderly manager who we thought was rather rude, but the only time we ever saw him again was outside smoking. We assume that the lady reluctantly pouring the tea was his wife (?), what a charming couple. She was on reception most of the time. Our only dealings with her were when we tried our TV and found we only had BBC1 & 2. I asked for something to be done about it, she said "the people last week complained as well". I asked if I could borrow the remote control and was told it was lost. I said I would be grateful if they could do something, maybe swap the TV ?. She turned her back to me, picked up an umbrella, and went outside and stood smoking ! Later my wife tried and was told that they were not going to do anything about it. So no Corrie or Emmerdale for the week.
BUT - absolutely beautiful room (yes we had the tea bags and sugar down the back of the dresser). Lovely meals. Waitresses were pleasant enough. Three coach parties in one hotel was far too much for the staff to cope with though. Felt sorry for some having really late meals. Fresh management would improve the hotel tremendously. Won't be going back.

My personal, overall opinion is that the hotel was adequate in most aspects for the money paid and the star rating it has achieved. It's not a five star hotel and this is reflected in the cleanliness, decor and level of service received.

Our access to the hotel was not permitted until after 3.30.

There was a welcome speech where we were told our meal times were 8.45 for breakfast and 7pm for evening meal.

Our table service started out fast and efficient but toward the end of our stay our waitress appeared to be moved to another room which left us with 'anyone passing' to look after us, since they already had their tables to serve I felt we were then, a little neglected.

I did feel there was a bit of an atmosphere in the dining room especially when one guest dared sit at the wrong table! Eyes were seen lifted to the ceiling on more than one occasion that I noticed, each time from the same hotel person.

I did also observe a 'clocking in' machine arrive at reception so I wonder if team moral was not at it's best?

There was a DISTINCT LACK OF SMILING from the reception and bar staff, although I will say there was no problem getting served at the bar and they used their manners hopefully all the guests did too! But not once did I get a smile from certain ones and I did have face to face contact with them on several occasions, I smiled, they didn't, you get to feeling foolish after several attempts to get a pleasant reaction from folk.

Only two of the table waiting on staff actually spoke/smiled other than the lines from the menus. I understand there may be a language difficulty but a smile goes a long way in any language.

The entertainment, lets just say it got bearable the more I drank - except for the singer on the Thursday night. Sorry but for him, from me, there was no redemption - happen that's a good night to go visit the local pubs or have an early night?

Monday and Wednesday presented the same entertainer who did his act again but in a different order... don't think we didn't notice!!!!

The Tuesday night entertainer was taken ill part way through his act so I wouldn't dream of passing judgement on him - hope he is fully recovered and feeling better now.

Any rooms near/above the front entrance of the hotel will have to cope with the noise from the smokers from very early morning to late evening along with the smell of smoke drifting in the window.

The shower/toilet/sink room was ok and there was plenty of hot water. All facilities in the room worked, kettle, TV, hairdryer and telephone. The dressing table had several coffee, tea and sugar packs located down the back of it! And there was a very thick coating of dust on the telephone - but the bedside cabinet it was on had been cleaned.

The headboard on one bed was broken but was remedied with a spare pillow stuffed down the back of it to stop it banging the wall with every movement. 7 drawers and a built in cupboard/wardrobe were adequate for the two single bed occupancy.

The food was also adequate and plentiful although alternative breakfasts were not openly offered they had to be requested, something we found out we could do after seeing another table receive a different breakfast from us. Why no printed breakfast menu instead of the wine list that was present? There was generally a fair choice of meals.

The hotel was very hot, but I guess that's what a conservatory produces - heat!

The majority of guests were older and I heard both compliments and complaints regarding the hotel and the staff and meal times. Staff not smiling being the most commented on.

I guess acceptability of room/hotel cleanliness is open to personal opinion and perceived acceptable standards in relation to monies paid. Had it been billed as a 5 star hotel I'd have walked out. Top and bottom - you get what you pay for but a smile can make all the difference!

Footnote:
If the hotel had as much pride in their attention to customers and rooms as they obviously do in the lift (spotless once the protective padding was removed to prevent damage from suitcases - is it new and thus so well looked after?) then it could be an excellent hotel not just an ok hotel.