My wife and I had booked for a two night stay with Travelstyle at the Whitehouse Hotel (Friday & Saturday) we then decided to extend our stay by one night to include the Thursday night, a telephone call to the Whitehouse was all that was needed to arrange this, the extra night stay would be £30 per person
We arrived Thursday afternoon and were asked what we would be requiring for our evening meal, we declined as we had already eaten, we were informed our room was 104 and had a sea view, we found our room on the first floor upon entering the room we found there were tea and coffee making facilities (kettle and four loose tea bags plus coffee sachets and small milk packets), a wall mounted tv with very small screen, a double bed with hand painted metal headboard, a wardrobe (the back was partially unattached from the main carcass, a small set of drawers, a wash basin with light over which did not work (yes the wash basin was actually in the room) and finally the en-suite facilities which comprised of a bath and toilet both of which dated from the seventies era please note there was NO SHOWER although the slider rail and bath taps had supported one some time in the distant past, to shower we purchased a plastic tub from the local Pound Bargain store although we found that when we rinsed ourselves large amounts of filler came from the bath sides.
The window at sometime had opened out onto a small balcony but was now impossible to open due to the amount of paint which had been applied to the frame work over the years.
As for the cleaning of the room basically all that was done was the tea cups rinsed out and tea and milk replenished plus the towels were changed subject to being left in bath if dirty (now a common practice in hotels), the bed was not made, the head indentations in the pillows could still be plainly seen and the bath still had suds in from our earlier "jug shower" plus the "carpet" had not seen a hoover for many years
As for the meals, on the first day we had a lengthy wait for breakfast due to the hotel being almost full with two coach parties, it consisted of cereal, toast, tea / coffee and your choice of breakfast eg full english or boiled eggs etc, we declined the cereal and requested two full english breakfasts, which consisted of one egg, one sausage, one slice of bacon,one small tomato, and a very small square of fried bread, basically a child's portion.
We did not eat in the hotel on our first night, but on the Friday evening we had opted for roast pork and fish and chips, before entering the dining room we decided to have a drink in the bar where hot "pork crackling" was offered in bowls as a bar type nibble, very strange that the "crackling" was almost uniform in size and suspiciously resembled the pork crunch type of snacks that can be purchased from any supermarket although this had been warmed prior to serving.
As for the actual "meal" the fish was the type sold in Iceland at four for about £2.00 the fish meat was grey, the chips, well chips are chips.
My wife's "roast pork" was again the type sold in supermarket "chiller" cabinets and was served with alleged mash and roast potato plus a small serving dish with peas and carrots
Saturday morning after our "plastic jug shower" we decided to have breakfast once again as the coach parties had now left and there were only thirty three people in the hotel so hopefully service would be more swift.
We entered the dining room at 08-55 as did all the other guests, incredibly there was only one person waiting on the tables and he had to serve and clear the tables plus replenish the tea / coffee and toast, at 09-10 we were finally asked which cereal we would like (porridge and cornflakes) it was not until 09-40 that we were finally supplied with our "full english" breakfasts which were deplorable even worse than the previous days offering, my wife had just tomato skin instead of a plum tomato, the eggs had been cooked and left in the oven and were "baked" by 09-44 we had eaten our "breakfast".
I must point out I do not blame the guy who was waiting on he was doing his best but with thirty three covers one person to serve, clean and replenish is not enough.
After going out to eat a breakfast we decided that we could not put ourselves through the cottage pie or poached fish with chefs own special prawn sauce or the breakfast on Sunday morning let alone the "shower ritual". We decided to leave one day early due to the food and accommodation being totally sub-standard.
After packing I informed the person on the front desk that we were leaving one day early, however I would be paying the £60 owed for the Thursday night accommodation, I requested a receipt for this payment which I eventually received as she was totally unsure what this procedure entailed.
So to summarise, we do realise that this is a budget hotel and this is reflected in the tariff however we are now in the 21st century and in all honesty this hotel belongs back in the seventies or even before, the room facilities are disgraceful, the cleanliness is none existent, the food is disgusting, would we go back? To Llandudno definitely, to the Whitehouse never.
- Official Description (provided by the hotel):
- Sea front located hotel, family run, large free car park, easy access to shops and beach. All rooms en-suite. Themed breaks including 60s weekends and party weekends. Nightly entertainment throughout the season. Well stocked bar and friendly atmosphere. Centrally located to explore the whole of North-wales including Snowdon, Anglesey and the Llyn Peninsula. ... more less
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- Also Known As:
- The Whitehouse Hotel Llandudno, Wales