I had read the reviews of this hotel and decided it was suitable for our recent visit to LLandudno. I was wrong and would not use again. The hotel was dated, tired and very basic. It is a boarding house with a bar, which was never manned and guests required to find the owner to get a drink.
The meals reminded us of school dinners and were trimmed back to the very basics. The 1st evening my husband ordered baked ham and was given 1 thin slice of gammon. The guests were served dinner at 6.30 pm and were served so quickly we were in and out in 45 minutes. Talk about service, we had plates lifted whenever we put our cutlery down. It was so hot in dining room we went without coffee on more than 1 occasion due to heat although there was a fan which was never switched on.
The "entertainment " was so bad it was embarrasing, the venue was downstairs which were difficult to manage and if a toilet was required when eating or having a drink guests need to go to their rooms as there are no toilets on 1st floor where the bar and dining room are.The beds had a brown blanket instead of the usual duvet and a feather pillow so old/soft that when you put your head on it, it divided and you lay almost flat. No toiletries in bathroom, showerhead could not be adjusted so we had to wash hair everyday, towels small. Mugs and cups not washed properly. Overall I felt as if everything was stripped back to basics with no consideration of guests comfort and very little customer service apart from dining room which was over efficient, which in turn detracted from enjoying the meals.
- Also Known As:
- White Heather Hotel Llandudno, Wales