Being local, we have often called into Osborne House for lunch, but will not be doing so again in a hurry as we were made to feel less than welcome on our last visit.
It was pouring with rain; there were no parking spaces outside the hotel ,but we managed to find a space in one of the streets behind the hotel. I hasten to add that we did not park in the limited spaces allocated for residents at the back of Osborne House .However, we were opposite the residents entrance, so we walked in that way, through the conservatory, only to be told in no uncertain terms by a very officious young lady that we should not have entered the hotel that way. We explained that we had parked at the back , only to be further reprimanded as she assumed that we had parked in the residents' parking spaces. By this time we were beginning to regret that we had bothered to give them our custom.
We had come specifically for the 'local' plaice , only to find that it was 'unavailable', so we had to settle for a toasted sandwich, which proved to be totally uninspiring and over priced.
Osborne House staff need to remember that local people sustain the business throughout the winter months when the tourists have all departed. Their staff need to remember that they are employed to serve and encourage more custom rather than alienate local people who provide them with business for 12 months of the year.
- Also Known As:
- Osborne House Hotel Llandudno
- Osborne House Llandudno, Wales