Overall this hotel offered good value for money although th owner who worked there as Manager was less than friendly... On arrival he told us he didn't know we were booked in although there was a coach load of us he looked peeved off that we had arrived and said that we would have to wait in the lounge area as there was no staff on site... After an hour of waiting without a drink or anything else offered the staff finally turned up to book us in.. The staff were friendly but the owner was far from it he was very rude to a couple who had learning disabilities they complained that ther shower was broke his answer to this was "All the showers in this hotel are in working order but I will send somebody up to look at it" I was on the same table as the couple who had complained and I couldn't believe what his reply.. I said to the owner they wouldn't have complained if the shower was working I find you very rude with no customer service skills he replied" As I said they are all working but I will send someone to look at it"... His overall attitude to his paying customers was terrible ..... He obviously overheard everyone talking about him as he changed his tune after about 2 days our stay there and was over the top with friendliness it was obviously fake as he went from one extreme to the other. I and many others who stayed there would not go back again due to his downright rudeness and lack of respect towards his paying customers who are by the way keeping him in work ...
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Travelocity, Orbitz, getaroom.com, Priceline, Cheap Tickets, Cancelon and TripOnline SA so you can book your Trevone Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Trevone Hotel Llandudno, Wales