21st June 2013 - Just returned from a 5 day stay at this grubby, dark, filthy hotel which needs a deep clean and full refurbishment. Room very dark with filthy windows and rusty dirty balcony - I bought a cloth and washed the balcony rails and french door windows and then washed all interior surfaces, stained mirrors and dirty marked doors and woodwork. There was a thick level of dust on all surfaces, including skirting boards which also wiped down. The bathroom was disgusting so I washed the floor, toilet, washhand basin and bath before I could use it. Dont think they employ cleaners at this hotel the room looked like it hadn't been cleaned for months!!!
The rest of the hotel was very dull and depressing and was full of coach parties of elderly people jamming up the only 2 lifts in the hotel - which was very annoying as I was with someone in a wheelchair and we had to wait ages to get in the lift. The supposedly "quiet room" had a constant stream of people walking through to get the the smoking area through the patio door. Consequently every time the door opened the cold air and cigarette smoke came into the room and I suffer from asthma! Bit of a strange place to have the hotel smoking area.
Customer service throughout the hotel left a lot to be desired especially in the dining room where the staff seemed to be dashing about clearing up so as to make a quick exit at the end of their shift - they were not at all helpful. The food was awful and constantly running out if you were not one of the first diners in for your meal. On my last day the hot water ran out and on asking for more was told there was no more hot water - so I didn't get a hot drink before setting off on my long journey home.
This hotel is in a prime position and has beautiful views but sadly the interior lets it down
- Official Description (provided by the hotel):
- The Grand Hotel Llandudno is a magnificent Victorian building and is a prominent feature to the wonderfully conserved and famous, Llandudno North Shore Promenade. ... more less
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- Also Known As:
- Grand Hotel Llandudno
- Grand Llandudno
- The Grand Hotel - Llandudno Wales