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“A****************”
Review of Kinmel Hotel

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Kinmel Hotel
Ranked #57 of 60 Hotels in Llandudno
Cheshire
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A****************”
Reviewed March 31, 2008

We stayed here for a night in a superior room. On arrival we were shown to our room, which was lovely, sea view with bay windows to get the most out of it, really large room with a large bed that was really comfy. Bottled water and a variety of tea and coffee and biscuits. I slept soundly which is unusual for me in a hotel. The reception staff were friendly and helpful, gave us few tips on places to go, one of them 'the albert' a pub/resturaunt which was closeby, lovely food, not cheap but worth it and very friendly staff. In the morning we went for breakfast, the staff were very friendly and helpfull, breakfast was lovely. The reception was manned 24hours which i liked. We were probably the youngest people staying there, others seemed to be middle aged but a lovely hotel for a break and the best room to relax in, almost felt like we were sleeping on the beach. We were so happy we tried to book another night to saty but it was fully booked to our dissapointment and we knew that we wouldn't get another room to match this one.

  • Liked — The room
  • Disliked — It was fully booked and we wanted to stay longer
  • Stayed March 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank l86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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277 reviews from our community

Traveler rating
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62
129
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • Any
English first
staffordshire
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 23, 2008

Just returned from a one night stay at the Kinmel, what a relief to get home. We booked a night at the Kinmel as a special night for my partners fathers 80th birthday after reading some good reviews on the trip advisor website. After speaking to the staff a couple of times on the phone all seemed well, we even booked our evening meal after finding out we could get a vegi meal and there would be a good choose of meat options.
On arrival all seemed well, good location and pleasant staff, even the rooms were ok although we had 4 flights of stairs to contend with and no sign of any help or a lift. We soon found out that 1 of our rooms had a faulty lock, the kettle had to be placed on the floor in both rooms because of lack of sockets and the showers in both rooms was no more than a cold trickle but in fairness the lock was sorted a few hours later. We were also told upon arrival that our evening meal would be at 5.30, we were hoping for a bit of choice of lets say between 5.30 and 8. We were eventualy told that it would be no problem to eat at 6.30 but this would be the very latest possible time.
Our spirits were still quite high going down for our evening meal until we entered a dark empty drafty basement and told to sit up the corner. The starter was fine but it's impossible to get melon wrong. When the main courses arrived the table went a bit silent. Three of our party had the lamb which had obviously been cooked over an hour ealier and warmed up, it also seemed to be more fat than meat, I had a vegi bake which seemed to be made up of raw mash and a tiny bit of carrot. Next came the veg which was piles and piles of boiled patatoe and coliflower which had been boiled within an inch of it's life and seemed to be a nice shade of brown, also there was what looked liked fried onion but we later found out was cabbage.
After complaining about our food to the manager he turned very agressive and suggested we found another hotel which in hind sight we wish we had done. Eventualy we agreed on a 25% reduction of the meal bill but we still all felt a bit robbed considering none of us had eaten our meal.
Breakfast seemed all together different, loads of people, good looking food and a pleasant atmosphere. The breakfast in fairness was good but we seemed the only table without any toast so when we asked for some i overheard one of the waitresses saying she had given us some and called us liars.
It was time to go but noticed a car blocking us in, i get the feeling it might of been the managers car making sure we didn't leave without payment but this issue never came up as i spent 20 mins gettin my car out before we checked out. Our bill had drinks on it whick should not of been there and it took some time before our 25% was knocked off our food bill.
Was a big relief to leave the Kinmel Hotel and would never ever go back.
Hope the owners of the Kinmel read this review as they were away for the weekend and introduce some of their members off staff to the words CUSTOMER SERVICE

  • Liked — leaving
  • Disliked — staffs bad attitude
  • Stayed March 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank shezbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Llandudno hotels

Stoke-on-Trent
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 19, 2007

We stayed at the Kimnel for 3 nights, you could tell that the bedrooms had recently been decorated, very clean & spacious. Each day there was bottled water, biscuits, tea, coffee & hot chocolate provided which was a nice touch. We stayed for bed, breakfast & evening meal, lovely home cooked food & plenty of it, served nice & hot. Hotel staff & manager very polite & obliging. Only fault we could find was that there was no lift ,as we were with elderly parents, we found out that they are planning to install one next year, along with the new bar area. Another added bonus was that there was a good sized car park to the rear of the hotel, as parking in Llandudno can be a pain. We had a great holiday, would definitely recommend this one!!!! We will be back again next year.

Stayed November 2007
Helpful?
2 Thank StaffordshireOatcake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Helens
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 11, 2007

The hotel was clean and had adequate sized room for family of three (three year old). The staff were more than helpful arranging a cake for my mother's Birthday. We also had an evening meal the first night which we were pleasently suprised with. As we were the only ones eating we were a bit worried but the food was tasty and served really hot. The veg was quite soft but we like that and the apple pie and custard was superb. Hotel situated in central position for beach, shopping and pubs. Plenty to do and see for our family. Cosy bar in hotel, also a seperate lounge area with wide selection of videoes to choose from. Some bedrooms also had videos. Both our family bedroom and double room (for grandparents) were very clean and cleaned every day. Plentiful supply of milk and biscuits provided in room. Would certainly return in the future.

  • Stayed August 2007, traveled with family
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Poulters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, United Kingdom
Level 4 Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed July 4, 2007

This hotel is very well situated on the Central Promenade, 2 mins from the shops and 5 mins from the pier.

We did not get a friendly greeting on arrival, but registration forms were slapped down on the desk and we were asked to pay the balance immediately. I refused until we had seen the rooms and the bill was corrected to the price we had booked 8 months earlier.

There are 5 steps up to the hotel and you have to carry your own cases up a lot of stairs to the rooms and meals are served at basement level, so this hotel is definitely not for the infirm.

Rooms were clean and adequate with a few nice extras like bottles of water. It was extremely quiet at night. Breakfast service was excellent and much more friendly than reception staff.

Llandudno is a great place to stay, so much to see and do, public transport is excellent and quite cheap compared to other parts of GB, but I doubt I would stay at this hotel again as there never was any warmth shown as the week progressed, chief concern seemed to make sure guests paid up as quickly as possible.

  • Liked — Central for the town
  • Disliked — Unfriendly owner and staff
  • Stayed July 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Django4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kinmel Hotel

Property: Kinmel Hotel
Address: 11-12 Mostyn Crescent | Central Promenade, Llandudno LL30 1AR, Wales
Location: United Kingdom > Wales > North Wales > Conwy County > Llandudno
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #57 of 60 Hotels in Llandudno
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Kinmel Hotel 3*
Number of rooms: 28
Official Description (provided by the hotel):
The Kinmel Hotel is a family run, 28 En suite room hotel, with a lift to all floors, a fully licensed bar, a menu of freshly cooked food, and friendly well trained staff. The hotel centrally situated, only two minutes walk from the theatre and conference centre at Venue Cymru. The hotel enjoys the panoramic views of the beautiful coastline of North Wales. This seafront hotel is based on Llandudno's Promenade, between the Great and Little Ormes, and is ideally situated for your visit to Llandudno - The Queen of Welsh Resorts. Occupying a prime position on the promenade, the Kinmel Hotel is simply a stone throw away from the numerous shopping facilities and attractions within Llandudno and North Wales. The Kinmel hotel benefits from a car park, exclusive for our guests, located to the rear of the property, and cctv in the public areas to ensure our guests safety and security. ... more   less 
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Also Known As:
Kinmel Hotel Llandudno, Wales

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