We called here without booking but looked empty anyway. We had to wait an hour after ordering food for it to be served. The waitress made us feel as we shouldn't be there. My friend was given a dirty pudding plate and she polity showed the waitress. It was visible finger marks encrusted onto the inside of dish. Waitress looked at us disgustingly and after my friend apologised and asked for another one. Waitress snatched it away. Best bit was the manager at the end of meal asked if everything was ok. We explained about the dish and she just laughed with a oooh comment ! I found the staff so unprofessional regardless of the mediocre food I would never return because of the lack of customer service. We also had to replace some cutlery due to dried food on two forks. That was easy done as cutlery box on the side but I'm sure if I walked into kitchen to change the plate we would have been thrown out (wish we had when starters was served). We wasn't asking for price reduction just a clean plate ! That night there was 5 of us dining and 5 of us plus our bad reviews to other people certainly won't be calling again. Appalling service . Shame as it lovely location and nice atmosphere but service even more important than the food. Please retrain your female manager and the waitress. When I hear good reviews I'll stop telling everyone about ours
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