Following our recent trip to Llandudno on 20th Sept, I regret to say that I am writing to state how utterly disappointed my wife and I were.
Upon arrival at The Risboro it was apparent immediately that it was not somewhere we would enjoy staying. The smell at reception was not something to relish and we felt that we had just arrived at Bristol zoo, with the array of animals - not something you'd expect at a hotel.
We were given keys to room 14 which I wished I'd read on reviews that had not had the best comments from previous guests. However, keys weren't required as the door was propped open with a stool..
Anyway, the bed was unmade, there were indistinguishable stains on the pillows, wall paper hanging off the wall, shower base propped up on wooden blocks, bedside drawer had not bottom to it, open electrics, a single room made into a double (when a double was requested, seeing as there were 2 of us!), so we asked for a new room.
We were told that we wouldn't have a different room available until the next day.
So unfortunately we had to spend our first night in this sorry state of a room, which was certainly not fit for purpose.
The following day, we asked which room we were moving to and were give keys to room 26. We were told we would have to move our own cases and did so, this second room was not a great of improvement. Here we were met with a toilet with a broken seat and which would not flush, mould in the shower cubicle, damp on the ceiling and no hot water, view of a flat roof covered in debris and rubbish with an old plastic chair - something no-one would want to see when they opened their curtains.
Following dinner that night, we asked to be moved again and were moved once more to room 4. At this point we had yet to shower and unpack our cases and again saw little improvement in the THIRD room. Thought things were on the up (it was dark when we arrived) and only noted here that there were holes in the duvet cover...small issue compared to the previous 2 rooms. However, we woke on our third day to find the bathroom had been flooded by the room above (no 53). We reported the leak to the receptionist who arranged for the leak to be cleaned while we were out, which was done but left a nasty smell.
During our final night, we were kept awake by a noise that sounded like a drill - ALL NIGHT! By now we had lost the will to live and were thankful we we heading home that morning.
Awful place, no great sympathy when asking for assistance and definitely a place not to recommend.
Was glad to get home to have a shower!
- Official Description (provided by the hotel):
- The Risboro is perfectly placed for exploring the beauties and historic treasures of North Wales. Anglesey, Snowdonia, and the scenic Conwy and Denbigh coasts surround the Victorian resort of Llandudno which stands on the low isthmus that joins the Limestone rock of The Great Orm to the mainland. The Gardens of Bodnant and the Castles of Conwy, Penrhyn, Canaerfon and Beaumaris are all close by as are the mountains of the Snowdonia National Park and the Great Little Trains of Wales Llandudno boasts two beaches—the North shore with its elegant crescent of hotels and Victorian pier, and the wilder west shore, famous for inspiring Lewis Carroll to write Alice in Wonderland, with its sand dunes and fabulous views towards the mountains, the Menai Straits and the medieval walled town of Conwy. The Risboro sits between the two beaches at the foot of the Orm—a stone’s throw from the tram station for the summit of the Orm and at the western end of the vibrant town centre. with its wide range of shops, cafes and restaurants. Whatever your age there is a great holiday awaiting you here. ... more less
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- Also Known As:
- Llandudno Hotel Risboro
- Risboro Hotel Llandudno
- The Risboro Hotel Llandudno, Wales