Really enjoyed our stay at the Imperial, Llandudno. Beautiful hotel and facilities. Bedrooms very well decorated and extremely comfortable beds - nice breakfast.
Unfortunately we found, in general, that the staff did not reflect our opinion of the four star hotel.
Reception staff were very matter of fact on arrival, no interest in us or any welcoming gesture or phrase. Asked about booking dinner - she abruptly replied "let me do this first". Bar staff and restaurant staff seemed unsure of their responsibilites and lacking in customer service. The restaurant staff (evening and breakfast) had no idea of how to deal with their customers, use their initiative to respond to customer wishes and continually scanning the dining room for requests for help. The Restauant manger seemed to be clearing tables, whilst the head waiter was dashing about doing everyone's job, but failing to his own by telling guests what they needed to do and the breakfast system worked. He rudely pointed a direction in which they had to make their own way. It was a shame that the staff had not had the training they needed and looked like they didn't care about their jobs and possibly didn't really want to be there.
I would visit the hotal again, but I hope that these customer service training issues would be addressed by then. Go to this hotel, but hope that the hard workers aren't stressed out by the inept casual work force.
- Official Description (provided by the hotel):
- The Imperial is the perfect venue for both business and leisure alike. Enjoy dinner in our elegant award-winning Restaurant offering mouth-watering dishes using only the freshest local produce and complemented by an extensive wine list or dine on the Terrace from our Evening Terrace menu. Lunches and light refreshments are served on our charming Terrace overlooking the promenade. Resident guests have full use of our health and fitness centre Mint Condition during their stay. Weddings, Celebrations and Conferences are also catered for. ... more less
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- Also Known As:
- Imperial Hotel Llandudno
- The Imperial Hotel Llandudno, Wales