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All reviews car park leisure facilities fifth floor swimming pool hotel guests sea view large bathroom lovely hotel four star restaurant staff first class sea front superior room high standard evening meal following morning north wales
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Reviewed September 25, 2013

Stayed for a night. Room recently renovated - modern, clean, bright & attractive. Had a good quality bar meal in the evening. Young staff at the bar were very attentive & engaging. One even went to print out a route finder to help me get to the theatre quickly. Will return.

Date of stay: September 2013
1  Thank GeryrEfail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImperialLlandudno, Manager at Imperial Hotel, responded to this reviewResponded October 4, 2013

Thank you your recent review, we are pleased to hear you enjoyed your stay, especially the room and service from our staff, and hope to welcome you back soon.

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Reviewed September 24, 2013

I have stayed here many times on business trips. The hotel has been around for a long time as all the hotels in the area have. The imperial is showing some signs of its age but it is clean, the staff are friendly and the rooms are adequate. The views at breakfast are nice overlooking the sea from the conservatory and food is of a good standard. There is some parking at the rear of the hotel and you can usually get in. I will stay here again.

Date of stay: September 2013
Trip type: Traveled on business
1  Thank colin r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImperialLlandudno, Manager at Imperial Hotel, responded to this reviewResponded October 4, 2013

Thank you for your review regarding your recent stay with us, I was pleased to read that you enjoyed your stay, your comments will be passed on to the team as feed back is important and we look forward to welcoming you back soon..

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Reviewed September 21, 2013

Lovely hotel with friendly staff. Only had breakfast, which was good. Hotel does have a swimming pool but hotel guests are not allocated changing facilities. This is off putting, having to go up in the lift wearing a housecoat with wet trunks is not ideal.

Room tip: We asked for a sea view and were happy with our room which also had a veranda.
Date of stay: September 2013
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank canonbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImperialLlandudno, Manager at Imperial Hotel, responded to this reviewResponded October 4, 2013

Thank you for your review and we appreciate your comments about the changing facilities in Mint Condition. We are pleased you enjoyed Breakfast, sorry you didn't try our Restaurant but maybe we can tempt you when you next return.

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Reviewed September 17, 2013

Just returned from a weekend at the Imperial Llandudno. Lovely hotel with very comfortable clean rooms. The breakfast on our first morning was very poor and when I politely pointed this out to the waiter he was very rude and argued back, embarassing us in front of the other guests.Then instead of simply replacing the meals with an apology he brought one plate out from the kitchen with a few rashers and 2 sausages on it and banged it down on the table with a bad tempered comment, making it look like we were greedy and had complained of not having enough. When the manager came out to speak to us he agreed that the sausages were tough but he said that the reason for the hard, dry bacon was that it was drycured!!! He also said that the chef had said he would do better tomorrow. The next day our breakfast was exactly right so even though they had argued about it, quite obviously our comments had been taken on board. This was not the treatment you would expect from a four star hotel.
This was our second year at the Imperial and we had intended to visit every year but we will definitely not be going back there in future. Compliments to the housekeeping staff, however, they do a great job.

Room tip: Make sure your room is well away from the function suite if you want to get to sleep before midnight, it's very noisy.
Date of stay: September 2013
Trip type: Traveled with family
5  Thank Jan069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImperialLlandudno, Manager at Imperial Hotel, responded to this reviewResponded October 4, 2013

We are extremely sorry to read your review regarding your stay and breakfast experience, the Restaurant Manager did speak to the waiter and you were made aware of this at the time, he also explained the bacon is,dry cured and the sausages are supplied by Edwards of Conwy, a renowned and award winning butchers. Thank you for your comments regarding Housekeeping these will be passed on to them.

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Reviewed September 16, 2013

My wife and I have been staying at The Imperial for the past 4 or 5 times a year for the past 10-12 years. Standards have always been high. Staff are always friendly and helpful. Food high quality, great table for the evening meal. Wonderful place to spend time with family. Only down pint was the weather. I suppose the staff couldn't do anything about that. My wife and I are already planning our next couple of dates to spend here.
We have some lovely memories of time spent with family and are looking forward to adding to these.

Room tip: 5th floor balcony suites. Cost a little more but give a great view of sea, prom and pier.
Date of stay: September 2013
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank B A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImperialLlandudno, Manager at Imperial Hotel, responded to this reviewResponded October 4, 2013

Thank you for your kind comments and we’re delighted you had an enjoyable stay and you found the whole experience at the hotel great. We look forward to welcoming you back very soon.

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