Just returned from a weekend at the Imperial Llandudno. Lovely hotel with very comfortable clean rooms. The breakfast on our first morning was very poor and when I politely pointed this out to the waiter he was very rude and argued back, embarassing us in front of the other guests.Then instead of simply replacing the meals with an apology he brought one plate out from the kitchen with a few rashers and 2 sausages on it and banged it down on the table with a bad tempered comment, making it look like we were greedy and had complained of not having enough. When the manager came out to speak to us he agreed that the sausages were tough but he said that the reason for the hard, dry bacon was that it was drycured!!! He also said that the chef had said he would do better tomorrow. The next day our breakfast was exactly right so even though they had argued about it, quite obviously our comments had been taken on board. This was not the treatment you would expect from a four star hotel.
This was our second year at the Imperial and we had intended to visit every year but we will definitely not be going back there in future. Compliments to the housekeeping staff, however, they do a great job.More
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