On initial impression the hotel was in reasonable condition, a little dated, but characteristic of the seaside resort so all was good. Unfortunately we went on one of the only warm days recently, and there is no air conditioning at this hotel so the room was rather warm, but nothing unbearable. I suppose being a 4 star you just assume this would be a given, but not the end of the world and it is a historic building so probably not the easiest to introduce (or worthwhile with our weather!)
We were put into a room on the back of the hotel which although on initial impression was a good size, reasonable quality, clean and tidy, it quickly became apparent that a loud background drone of a duct was clearly audible in the background. On inspection, the timber sash windows were single glazed and air gaps were visible - not doing the best job at keeping out any noise. The view was out onto a tired rear facade, flat roof and ductwork. We went down to the reception and a nice lady on the reception apologised and said it was the kitchen fan but it would be turned off at 9.30 so shouldn't cause any issues....
At 11.30 we had to ring down to reception to complain about the continued noise. This time a nice gentlemen on reception went off to turn of the fan, which it did....however there was still a slightly quieter persistent drone of a duct in the background which by this point we just had to live with. Unfortunately we were woken up by the same louder fan noise at 6am, presumably the kitchen getting ready for breakfast... at 8am.... Not great. if you do stay here ask for a room on the front!
In the morning the staff on reception were very apologetic and knew it was an ongoing issue. On this basis you'd expect something done about it, or at the very least a refund! If a hotel can't give you all the bits you need to have a good nights sleep then its failed as far as I'm concerned - especially one that is supposed to be a 4 star!
A real shame, good location & friendly staff, but let down by the noise.
- Official Description (provided by the hotel):
- The Imperial is the perfect venue for both business and leisure alike. Enjoy dinner in our elegant award-winning Restaurant offering mouth-watering dishes using only the freshest local produce and complemented by an extensive wine list or dine on the Terrace from our Evening Terrace menu. Lunches and light refreshments are served on our charming Terrace overlooking the promenade. Resident guests have full use of our health and fitness centre Mint Condition during their stay. Weddings, Celebrations and Conferences are also catered for. ... more less
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- Also Known As:
- Imperial Hotel Llandudno
- The Imperial Hotel Llandudno, Wales