We booked this trip through Travelstyle Coach company in Sept 2012 I would strongly advised anyone DO NOT STAY AT THIS HOTEL or book with Travelstyle.
The hotel is filthy there are cobswebs everywhere and there is very few staff to run this hotel.
It is the worst hotel I have ever stayed in and even when you the holiday you book is a cheapish one and the hotel room basic at the very least you expect the room to be cleaned to a reasonable standard. But the first hotel room we were given had NOT been cleaned in several weeks.
The room was tiny and I suspect it was really a single rather than a twin room, the dust on the chest of draws where the tv was had about 2 inches of dust thick on it and hadnt been wipped or cleaned in I think a good few months. The raditor wasnt working and the room was freezing and the wind howled through it and the room had a very damp awful smell it in it make us feel sick.Although the beds were ok and we did have at least clean sheets, However when we went into the bathroom, there the shower had green mould all over the tiles, several were missing and cracked, the sink was filthy and had hairs and had stains all around it and havent been cleaned in weeks and the loo well it was dirty, you could only flush it every hour or so and it was wobbly and leant at about a 90 degree angle and it was modelled on the leaning tower of Pisa.
It is the only hotel I been too that after 30 minutes of checking in I was at reception complaining and I wasnt the only one from the coach doing that. I complaint to the receptionist about the state of the room and poor condition and insisted on being moved and she told the hotel was full up and couldnt move us until the next morning. I had no choice but to accept this and to be fair the nice receptionist did bring a portable healer and extra blankets to our room quite swiftly.
I was prepared to leave the hotel and go home by train if they couldnt move us to another room that how desperate we were. After breakfast we went to reception and we were showed another room that although had not been cleaned as the pervious guest had only just checked out. Never the less this room was 100 per cent better than our first one although we were told this room has been done out It wasnt to a very high standard but as we were only staying for another 2 nights we just moved in and got on with it. Our second room had live wires hanging down from the ceiling in a place in which a light should be. The food was alright basic very little
choice but some of the waitresses were very friendly. During our stay when we asked and several others asked to speak to the manager that person was never available.Everyone on our trip said they would complain about the hotel. Although I would visit Eastbourne again I would never visit this hotel or go with Travelstyle again. Interesting enough when I returned and telephone Travelstyle to complain they told me they had never ever recieved one single complaint about this hotel and told me I was the one at fault, something I know is not true and even when you called their customer services they got very aggressive and rude because you dared to complain, they offered me £40 off my next holiday with them NO THANKS.
So folks avoid these two like the plague, dont waste your money.
- Official Description (provided by the hotel):
- The hotel is located directly on Eastbourne seafront opposite the beach with easy walking distance to the pier, bandstand, theatres and the main shopping and town centre facilities. The Hotel has 110 bedrooms with a Bistro restaurant , an Indian restaurant, 3 bars and function rooms. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotwire, Hotels.com, Expedia, Cancelon, TripOnline SA, HotelQuickly and HRS so you can book your The Strand Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Eastbourne
- Eastbourne Hilton