This hotel is typical of many two star Eastbourne Hotels. Yes - its facilities are dated - reflecting the average age of its patrons and it would probably neither suit the under 30's nor those who prefer a sterile Travelodge nor guests expecting the 5* service offered by the nearby Grand Hotel.
It is however good value for money and the staff are friendly and welcoming. I used this hotel for a business visit but did have a problem early in my stay when I could not raise anyone to let me in after I finished work at 12:30am one night.
After more than 35 minutes of ringing the night bell, the night porter did finally let me in and was defensive - saying I should have read the information in the room regarding late night access (apparently I should have asked for a door code) and "I could not have been waiting half an hour". I did explain that I had telephoned the hotel to check this knowing that I would not be returning until late and was assured that this would not be a problem and someone would be around all-night to let me in. There was no mention of a door code.
There is a old saying "it is not the mistakes but how you correct them" and the next morning, the hotel manageress could not have more reassuring. SHE approached ME after breakfast and apologised unreservedly for the issue and took full responsibility saying that she would speak to the staff concerned.
For this reason alone, I shall use this hotel again. As the MD of a customer focussed business, I
do not believe in backing staff when they have made a mistake although many organisations will do this because it is the easy option.
I did not dine here although the inclusive breakfast was perfectly adequate and served promptly. On returning to the hotel in the evenings I asked whether there was a quiet place where I could catch up on work and was immediately offered the use of the library which was really helpful.
The late evening entertainment in the bar was most enjoyable as was the VERY reasonably priced drinks.
I feel that this hotel tries hard to please and the critical reviews are often from patrons whose expectations are simply not reasonable for a hotel in this class. I look forward to staying here in the future,
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- Also Known As:
- Congress Hotel Eastbourne