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Reviewed July 2, 2013

We stayed for 5 days at the Congress hotel and enjoyed ever moment of our stay.
The food was good and so was the service,the staff were so friendly and very helpful they are a credit to the hotel We were a party of five taking my elderly mother away .The rooms were cleaned daily and the cleanliness of the hotel was good.
They had entertainment in the hotel every night which was excellent as a family we would like to think we could return again some day
I would just like to thank glenfield travel who we booked this with and a great big thank you to pete our bus driver he was brilliant many thanks Mrs V Dean

Room Tip: As the hotel is set back from the town all the rooms are good there was no noise we had three rooms and I could not fault any of them.
  • Stayed: June 2013, traveled with family
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1  Thank dean021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2013

First impression is Ok as Public areas have been decorated and there is modern artwork on the walls. However for nearly £100 a room I would expect a shower, not a shower attachment on a bath and no means of attaching it to the wall. Consequently it was necessary to have two baths, during the second of which the hot water ran out. Also, bedside lights that were almost impossible to turn on and too dim to read by and windows that rattled loudly when the wind blew. A 4 poster bed is no substitute for a shower and adequate bedside lights especially as the mattress didn't fit the bed and the pillows consequently fell down a gap. Breakfast was mean looking with the smallest sausage I've ever seen for a breakfast and a tiny egg as well. Hoovering the restaurant carpet while breakfast is being served is also not acceptable. On the plus side, the location for the tennis is excellent and the staff were friendly and helpful with regards to parking. However, coffee was not available at about 6pm due to the chef preparing dinner, despite notices stating that it was available all day. Dinner was also not available unless ordered a day in advance, however, not having experienced the breakfast by then, perhaps that was just as well! The man on reception was, however, unable to recommend any restaurants - the same man who told us we couldn't have coffee, even though he was happy to serve drinks from bar. Less than Two star accommodation at 3 star prices. Gives the British hotel industry a bad name embodying as it does all those things that foreigners laugh at us for. £96 for 2 nights would have been nearer the mark.

Room Tip: Make sure your room has a proper shower. Grab some beer mats to wedge the rattling windows if it's windy. Take a torch to read by at night.
  • Stayed: June 2013, traveled with friends
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5  Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CKoussa, Owner at Congress Apartments, responded to this reviewResponded July 9, 2013

We have tried to contact you to discuss your complaints but to no avail, this is why we are now replying to you through TripAdvisor.

It is always very surprising that guests who have much to complain about online, never mention anything during their stay. Constructive criticism is always welcome and is essential for any business to learn and grow. Putting negative comments online, without first mentioning anything during your stay (thus giving us the opportunity to address your issues), serves no purpose except to potentially damage the image of our family business.

The shower in your room is one that fits on a cradle on the bath, it does not (as mentioned by you) have a wall attachment. We would have been more than happy to move you to another room had you mentioned anything to us, as we only have a handful of rooms like this.

With regards to some of your other comments:

- It is highly unlikely that you ran out of hot water, our fairly new and highly efficient hot water system (less than two years old) runs 24 hours a day, and you are the first guest to say that the hot water ran out.
- The four poster mattress does fit, we had one specially ordered for this odd sized bed frame. You probably saw a previous comment and decided to repeat it, not knowing the mattress has since been changed.
- We do not serve sausages at breakfast, we serve chipolatas as our menu clearly states. Our eggs are regular medium sized eggs from a local farm.
- “Hoovering the restaurant carpet while breakfast is being served is also not acceptable” – We could not agree more, this certainly did not happen and would never happen in our hotel.
- Guests do not have to order dinner a day in advance but, as explained to your party of 5, we are not able to accept a booking once dinner has already started. You were very understanding when this was explained to you
- The barman you mention has been with us for over seven years, he is very familiar with the area and did in fact recommend several restaurants to you (3 Restaurants in Carlisle Road, and several in Terminus Road).

As a family hotel, we pride ourselves on our hospitality and always do everything in our power to make our guests’ stay as enjoyable and comfortable as we possibly can. We are very sorry our hotel did not live up to your expectations, and had you mentioned any genuine concerns during your stay, we would have done our utmost to rectify them.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 31, 2013

Staying at the Congress Hotel is now part of my annual social calendar.

A group of us get together for a meal, a gossip and then to enjoy the entertainment. This time we enjoyed listening and dancing to music from Rick Bonner- a wide range of music and able to adapt to what was needed.

I always enjoy the food, it is always hot and well served, with pleasant staff.

We have stayed in many rooms over the last few years and have enjoyed each one, the rooms reflect good value for money, what more can I say?

Room Tip: Try for a room over looking the garden, it seems to get the sun!
  • Stayed: April 2013, traveled as a couple
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4  Thank sunbeanlady01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2013

My elderly mother came as a helper with a group from a day centre and they all had a good time.
They liked the attention from the staff; someone came onto the coach to greet them, and the staff waved them goodbye. Rooms were clean and comfortable and food 'excellent'.

  • Stayed: May 2013, traveled with friends
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1  Thank gourmetrover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2013

we have just returned from Eastbourne ,staying at the congress hotel .we went with gb tours .I can truly recommend this hotel .very clean big bedrooms ,food excellent ,staff very friendly .will definatley go again .

Room Tip: we had ground floor , very nice .
  • Stayed: May 2013, traveled as a couple
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1  Thank Ann W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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